Alexa Abalos
Santa Clara,CA
Summary
Reliable and upbeat Bilingual Retail Sales Consultant/Manager/Business Assistant Manager successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Bilingual Retail Sales Consultant/Manager/Assistant Manager
AT&T Prime Communications
Mountain View, CA
03.2015 - Current
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Discussed Product and Service with customers, outlined restrictions and educated on policies.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Processed accurate credit, debit, check and cash sales transactions for more than 15-20 customer orders per day
Lead Sales Associate
Mystery Pix
San Jose, CA
09.2012 - 09.2015
- Monitored sales team performance and provided constructive feedback.
- Led sales team to exceed quarterly sales goals.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Processed accurate credit, debit, check and cash sales transactions for more than 10-15 customer orders per day
Games Department Lead
California's Great America
Santa Clara, CA
07.2009 - 07.2011
- Trained newly hired sales team in upselling techniques.
- Restocked and organized merchandise in front lanes.
- Maintained cash drawer of $400 or more per shift.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Associate of Arts - Liberal Arts-Science,Math,and Engineering Emphasis
De Anza College
Cupertino, CA06.2020
No Degree - Medical Assistant
Heald College
Milpitas, CAHigh School Diploma -
Santa Clara High School
Santa Clara, CA06.2011
Skills
- Flexible Hours
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Building Customer Relationships and Loyalty
- Safety and Cleanliness Standards
- Creative Thinking
- Exceeding Customer Expectations
- Sales Records Management
- Team Leadership
Accomplishments
- Achieved $25,000 Accessories Special Recognition Badge
- Achieved 100 Entertainment Special Recognition Badge
- Achieved 500 PPVGA Special Recognition Badge
- Achieved 1,000 OPPS Special Recognition Badge
Sales Achievement Milestones:
Affiliations
PUSO CLUB
Parishioner at OLOP
Certification
- Top Sales in the District (January-February 2020)
- Top Sales for Entertainment & Broadband (2017)
- Top Business Line Sales (2016)
Cooking
I enjoy cooking for friends and family.
Additional Information
I am patient, creative, and a team player.
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Bilingual Retail Sales Consultant/Manager/Assistant Manager
AT&T Prime Communications
03.2015 - Current
Lead Sales Associate
Mystery Pix
09.2012 - 09.2015
Games Department Lead
California's Great America
07.2009 - 07.2011
Associate of Arts - Liberal Arts-Science,Math,and Engineering Emphasis
De Anza College
No Degree - Medical Assistant
Heald College
High School Diploma -
Santa Clara High School
- Top Sales in the District (January-February 2020)
- Top Sales for Entertainment & Broadband (2017)
- Top Business Line Sales (2016)
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