Summary
Overview
Work History
Education
Skills
Closing
Personal Information
References
Timeline
Generic

Roslyn Jordan

Detroit,Mi

Summary

  • Are you looking for an Advanced Care Representative who has:
  • 25 years of face-to-face customer service experience
  • Knowledge of the Xfinity’s Billing system
  • Excellent written and oral communication skills
  • A passion of patience when sharing knowledge If so, look no further. You will see from my enclosed resume that I meet all these qualifications and more.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

26
26
years of professional experience

Work History

Customer Service Retail Sales Consultant

Xfinity Store by Comcast
09.1998 - Current
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Enhanced team performance, providing continuous training and support to new and existing representatives.
  • Conducted product demonstrations, educating customers and stimulating interest.
  • Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.

Education

High School Diploma -

Osborn High
11600 E. Seven Mile Rd.
06-1995

Skills

  • Friendly and Helpful
  • Strong Communication and Interpersonal Skills
  • Teamwork and Collaboration
  • Reliable and Responsible
  • Problem-solving abilities
  • Honest and Dependable
  • Cash Handling
  • Team Leadership
  • Product Knowledge
  • Professionalism
  • Store Opening and Closing
  • Flexible Hours

Closing

Thank you for taking the time to review my resume. I look forward to talking with you.

Personal Information

Title: Store Retail Sales Consultant

References

Dr. Mark Sliverman, MD of Psychiatry

1019 Haynes St

Birmingham Mi 48009

248-647-0391

Timeline

Customer Service Retail Sales Consultant

Xfinity Store by Comcast
09.1998 - Current

High School Diploma -

Osborn High
Roslyn Jordan