Alexa Aungst
Clifton Park,NY
Summary
Friendly receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Receptionist
European Wax Center
01.2023 - 08.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Kept reception area clean and neat to give visitors positive first impression.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Barista Shift Supervisor
Bare Blends
02.2022 - 01.2023
- Created new recipes, outlined steps, and training staff on correct preparation.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Increased employee retention rates by recognizing individual achievements and fostering supportive work culture where team members felt valued.
- Managed payroll, scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Accurately completed end-of-day financial tasks worth over $3000 of cash and card transactions daily.
Softball Umpire
Halfmoon Girls Softball
04.2020 - 09.2022
- Explained and taught regulations and rules to players and coaches.
- Implemented safety standards to maintain safe player environments and limit injury risks.
- Provided clarity on rule disputes, resolving disagreements between teams efficiently.
- Stayed composed and professional in high-pressure and emotionally-charged situations with coaches, players and fans.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Bachelor of Science - Biology
The Pennsylvania State University
University Park, PA05.2027
Skills
- Customer and client relations
- Basic Math
- Performance Improvement
- Inventory Management
- Customer/Client relations
- Service-oriented mindset
- Courteous and Professional
- Document Management
Timeline
Receptionist
European Wax Center
01.2023 - 08.2023
Barista Shift Supervisor
Bare Blends
02.2022 - 01.2023
Softball Umpire
Halfmoon Girls Softball
04.2020 - 09.2022
Bachelor of Science - Biology
The Pennsylvania State University