Alexa Barbosa-Rios
Allen Park
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Adaptable professional with expertise in personnel development, maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Mexican Village Restaurant
08.2022 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Cultivated warm relationships with regular customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Cashier
Super Dollar Center
03.2020 - 08.2022
- Checked personal identifications during alcohol and tobacco sales.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to enter orders, process payments and issue receipts.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy.
Education
Certificate - Esthetician
Douglas J Aveda Institute
East Lansing, MI05.2023
High School Diploma -
Allen Park High School
Allen Park, MI06.2022
Skills
- Food Preparation and Safety
- Safe Work Practices
- Dining Area Maintenance
- Guest Relations Management
- Service Prioritization
- Alcohol Service
- Cleaning and Sanitizing
- Identification Checks
- Time Management Skills
- Guest Inquiries
- Product Knowledge
- Staff Training
- Cash Counting Machine Operations
- Cash Management
Languages
Spanish
Native or Bilingual
Timeline
Server
Mexican Village Restaurant
08.2022 - Current
Cashier
Super Dollar Center
03.2020 - 08.2022
Certificate - Esthetician
Douglas J Aveda Institute
High School Diploma -
Allen Park High School
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