Alexa Bell
Kansas City,MO
Summary
Organized and dependable Data and Systems Analyst successful at managing multiple priorities with a positive attitude. Passionate communicator with willingness to do what it takes to meet team KPIs and foster collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Systems Analyst
Kansas City, City of Overland Park
05.2023 - Current
- Supported various systems to best aid customers including Tyler
- Technology Projects, Blue Beam, EnerGov, FullCourt, Wordpress in collaboration with Systems Architect
- Managed data to streamline and manage data from volunteers as well as developed best practices during a Level 3 Disaster
- Used ETL to analyze internal and external emergency data from residents to organize with the end goal to boost customer satisfaction
- Collected and analyzed over 1600 citizen requests for upper management to develop best practices for serving citizens.
Sr. Customer Service Specialist
Tickets for Less
03.2022 - 05.2023
- Maintained customer call center database by collecting and recording information utilizing Hubspot
- Worked with leadership to implement initiatives, organize data, and meet KPIs
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing
- Followed up with customers about resolved issues to maintain high standards of customer service.
Summer Programs Manager
Trike Theatre
12.2018 - 07.2022
- Developed online training manual based on data collected from virtual classrooms
- Increased client return rates by streamlining information and communication between staff and parents
- Identified strategies to best help team growth and meet KPIs for summer programs
Education
Bachelor of Science - Speech Communication and Theatre
Southwest Baptist University
Skills
SQL
- Tableau
- Python
- HTML 5
- Data Analytics
- Data Visualization
- Microsoft 365
- Communication
- Training and Development
- Systems Support
- Wordpress
- Database Management
Certification
Data Analytics: Break Into Tech
SQL and Tableau
Certified Educator
Missouri: Speech
Project Examples
- Product Revenue Dashboard
- Identified stores with the lowest and highest sales rates, quantified revenue by product, and identified average revenue by account; published a Tableau dashboard to track KPIs
- Top Crime Denver Precincts 2022
- Created SQL tables to best identify precincts with the largest amount of crime, breaking down crime type and location in Denver 2022; designed a Tableau dashboard to visualize
- Global Layoff Records Dashboard
- Recorded and organized data on a global scale of the layoff 2020-2022; designed Tableau dashboard.
Timeline
Systems Analyst
Kansas City, City of Overland Park
05.2023 - Current
Sr. Customer Service Specialist
Tickets for Less
03.2022 - 05.2023
Summer Programs Manager
Trike Theatre
12.2018 - 07.2022
Bachelor of Science - Speech Communication and Theatre
Southwest Baptist University
Data Analytics: Break Into Tech
SQL and Tableau
Certified Educator
Missouri: Speech
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