Alexa Bogan
WH Long
LAFAYETTE,IN
6
years of professional experience
Detail oriented professional with experience in customer service, digital marketing, leasing, and merchandise program management. Expertise in planning and coordinating projects to ensure timely completion while fostering strong communication and customer relationships. Proven ability to implement efficient systems and maintain organization in fast paced environments.
Work History
Leasing Consultant
8 Months- Presented apartment homes to prospective residents and matched needs with available floor plans.
- Processed applications, screenings, and lease documentation with accuracy and compliance.
- Coordinated move-ins, renewals, and resident communications to support smooth occupancy transitions.
- Managed follow-up with prospects through CRM systems to maintain lead pipeline and leasing activity.
- Trained new team members on leasing procedures, customer service standards, and office systems.
Client Success & E-Commerce Coordinator
3 Years- Acted as primary client contact, developed project timelines, coordinated approvals, and facilitated seamless program execution.
- Built and managed custom online stores, curating apparel lines that aligned with brand identity and event-specific goals to enhance client satisfaction.
- Collaborated cross functionally with design, production, and sales teams to align creative direction with logistical and production capabilities.
- Managed internal CRM systems to track order history and communication logs, streamlining project progress.
- Transitioned to a fully remote work setting while maintaining productivity and meeting deadlines
Marketing Assistant
10 Months- Supported marketing manager in tracking campaign performance and following up on leads to improve conversion rates
- Assisted marketing manager with campaign tracking and lead follow-ups
- Compiled weekly reports on customer interactions and conversion insights to guide marketing strategies
- Coordinated client appointments for inspections and consultations
Administrative Assistant
9 Months- Managed high volume inbound and outbound phone calls, ensuring professionalism and efficiency in communication.
- Scheduled and tracked employee PTO requests to maintain accurate attendance records.
- Handled high volume inbound and outbound phone calls with professionalism and efficiency.
- Scheduled and tracked employee PTO requests
- Coordinated and executed company events to foster employee engagement and strengthen community ties.
Education
Associate of Arts - Elementary Education
Skills
Customer relationship management
CRM software
Sales techniques
Workflow optimization
Microsoft Office proficiency
Calendar management
Analytical thinking
Creative solutions
Service leadership
Mentorship
Phone and email etiquette
Community engagement
Timeline
Leasing Consultant
WH Long
02.2026 - CurrentRead More
Client Success & E-Commerce Coordinator
18 Threads
01.2023 - 01.2026Read More
Marketing Assistant
Exclusive Exterior Solutions
02.2022 - 12.2022Read More
Administrative Assistant
Windows, Doors & More
04.2021 - 01.2022Read More
Purdue University Fort Wayne
Associate of Arts from Elementary Education
Read More