Alexa Cook
Chattanooga,TN
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Front Desk Receptionist/Chiropractic Office Assistant
Pray Chiropractic
Ringgold, GA
05.2022 - Current
- Processed patient registrations and verified insurance information accurately.
- Coordinated with chiropractic staff to streamline patient flow throughout the office.
- Assisted in maintaining office supplies and inventory management efficiently.
- Handled patient records with confidentiality and adherence to privacy regulations.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Sales Associate
Target
Chattanooga, TN
11.2021 - 05.2022
- Assisted customers with product selection and inquiries.
- Delivered excellent customer service to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Server
Farm to Fork
Ringgold, GA
09.2019 - 07.2021
- Provided excellent customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently for multiple tables.
- Assisted in training new servers on restaurant procedures.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled cash and processed payments accurately at the end of service.
- Engaged with customers to build rapport and encourage repeat visits.
- Resolved customer complaints promptly to ensure satisfaction during dining experience.
Education
Ringgold High School
Ringgold, GASkills
- Patient registration
- Insurance verification
- Data entry
- Payment processing
- Office inventory management
- Customer relationship management
- Appointment scheduling
- Conflict resolution
- Time management
- Effective communication
- Attention to detail
- Problem solving
- Team collaboration
- Professional demeanor
- Adaptability
Certification
- X-Ray Certification: Chiropractic & Veterinary
References
References available upon request.
Timeline
Front Desk Receptionist/Chiropractic Office Assistant
Pray Chiropractic
05.2022 - Current
Sales Associate
Target
11.2021 - 05.2022
Server
Farm to Fork
09.2019 - 07.2021
Ringgold High School