Alexa Cox
Columbia,MD
Summary
Versatile and results-driven professional with a strong background in behavioral health at Intercept Health and diverse roles in customer service and office administration. Excelled in enhancing client engagement and streamlining processes, showcasing exceptional time management and critical thinking skills. Proven track record in implementing behavior reduction strategies and fostering significant improvements in client well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Enidan Enterprises LLC
05.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Registered Behavioral Technician
Intercept Health
01.2024 - 05.2024
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Supported clients in achieving their goals through consistent data collection and analysis.
- Increased client engagement by employing creative and age-appropriate activities during sessions.
- Effectively managed challenging situations by employing de-escalation techniques as needed for client safety and wellbeing.
- Streamlined daily routines for clients using visual schedules, prompting systems, and other organizational tools as needed.
- Supported smooth transitions between activities during therapy sessions, minimizing disruptions and maximizing productivity.
- Consistently met compliance requirements by maintaining up-to-date certifications and trainings.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Participated in ongoing professional development to stay current on best practices within the field of Applied Behavior Analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
Behavioral Technician Tier 1
Intercept Health
09.2023 - 01.2024
- Maintained accurate data collection on client progress, enabling effective analysis and modification of treatment plans as needed.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
- Promoted a safe and nurturing environment for clients, ensuring their comfort and well-being throughout therapy sessions.
- Adapted therapy materials based on individual needs, ensuring accessibility for all clients regardless of ability level or learning style.
- Supported family members in understanding ABA principles, empowering them to effectively implement strategies at home.
- Increased daily living skills through systematic instruction and practice during natural routines.
Summer Support Staff ABA Intern
Intercept Health
05.2023 - 09.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Sorted and organized files, spreadsheets, and reports.
- Actively participated in continuing education opportunities, staying informed on the latest research and best practices in applied behavior analysis.
- Supported customer service improvements with detailed feedback analysis.
Fitness Floor Attendant
VCU Recreational Sports
03.2022 - 04.2023
- Delegated tasks to employees to enhance productivity and workflow.
- Upheld proper visual merchandising standards on retail floor and windows.
- Assisted supervisor with feedback for employee performance evaluations.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Taught staff and participants proper methods for best use of equipment to meet individual fitness goals.
- Worked independently and as member of cohesive team to support individual needs.
Summer Camp Counselor
Columbia Gymnastics
06.2018 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Managed daily operations of camp programs, ensuring smooth transitions between activities and maintaining participant engagement throughout the day.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
Education
Bachelor of Science - Psychology
Virginia Commonwealth University
Richmond, VA12-2024
Skills
- Customer service
- Data entry
- Office administration
- Time management
- First aid certified
- Conflict resolution
- Adaptive fitness programming
- Behavior reduction strategies
- Daily living skills training
- Social skills development
- Critical thinking
- Decision-making
Certification
Registered Behavioral Technician Certification
CPR/First Aide Certification
Timeline
Administrative Assistant
Enidan Enterprises LLC
05.2024 - Current
Registered Behavioral Technician
Intercept Health
01.2024 - 05.2024
Behavioral Technician Tier 1
Intercept Health
09.2023 - 01.2024
Summer Support Staff ABA Intern
Intercept Health
05.2023 - 09.2023
Fitness Floor Attendant
VCU Recreational Sports
03.2022 - 04.2023
Summer Camp Counselor
Columbia Gymnastics
06.2018 - 08.2019
Bachelor of Science - Psychology
Virginia Commonwealth University
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