Alexa Damone
East Norwich
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Ability to manage multiple tasks, handling customer inquiries, and maintaining clean and organized workspace; skills transferrable to various employment opportunities. Additionally, reliable and result-driven, with positive attitude and excellent communication skills.
Overview
3
3
years of professional experience
Work History
Server/Bartender
Longhorn Steakhouse
06.2024 - Current
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server/Bartender
Longhorn Steakhouse
11.2021 - 05.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Arts - Criminal Justice/Sociology
SUNY At Albany
Albany, NY05-2023
Skills
- Exceptional customer service
- Memory retention
- Task prioritization
- Positive and professional
- Multitasking Abilities
- Problem-solving
Timeline
Server/Bartender
Longhorn Steakhouse
06.2024 - Current
Server/Bartender
Longhorn Steakhouse
11.2021 - 05.2024
Bachelor of Arts - Criminal Justice/Sociology
SUNY At Albany
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