Jillian Sawyer
Riverview
Summary
Dynamic and detail-oriented professional with extensive experience as a To-Go Specialist & Server at Longhorn Steakhouse. Proven ability to handle high-stress situations while maintaining exceptional customer service. Strong multitasking skills and initiative-taking mindset led to successful training of new team members, ensuring consistent service quality and order accuracy.
Experienced with managing to-go orders and ensuring timely, accurate deliveries. Utilizes effective communication and organizational skills to handle high-volume requests efficiently. Track record of maintaining high customer satisfaction and seamless team collaboration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
To-Go Specialist & Server
Longhorn Steakhouse
08.2021 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality. I am currently a certified trainer for all new togo servers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Server
Cracker Barrel Restaurant
05.2022 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Associates Degree in Business Managment - Business
University of South Florida
Tampa, FL08-2025
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Detail-oriented
- Flexibility
- Goal oriented
Certification
- Certified To-go Trainer, Longhorn Steakhouse - 2022-Now
Timeline
Server
Cracker Barrel Restaurant
05.2022 - 08.2022
To-Go Specialist & Server
Longhorn Steakhouse
08.2021 - Current
Associates Degree in Business Managment - Business
University of South Florida
Employee of the Month 2022
The former Managing Partner of Longhorn Steakhouse, Tasha Morgan, awarded me employee of the month at a team meeting in 2022. She described this employee as someone who showed the most promise and dedication to their job. I had just moved up from hosting to a to-go server at the time, and she picked me as her "employee she wanted to recognize" at our team meeting.
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