Andrew Hernandez
Pooler,GA
Summary
Experienced server with over 3 years of expertise in food and front-of-house service. Successfully transitioned from Togo specialist to skilled server and bartender, showcasing adaptability and a strong work ethic. Thrives in fast-paced restaurant environments, consistently delivering top-notch customer service and contributing to a positive dining experience. Committed to ongoing skill development and eager to provide exceptional service. Currently a student at GSU, seeking a bachelor's degree in Political Science and World Languages with a concentration in Spanish, demonstrating dedication to personal growth and academic achievement.
Overview
2
2
years of professional experience
Work History
To-Go Specialist, Server, Bartender
Olive Garden
04.2022 - Current
- Checked during and after production to verify order accuracy and confirmed side, napkin and utensil quantities
- Filled phone and online orders accurately and efficiently
- Resolved customer complaints by executing swift solutions and escalated major issues to supervisor for remediation
- Complied with local liquor laws by checking identification when serving alcoholic beverages
- Operated cash register, collected payment from customers and provided change when necessary
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
Education
Bachelor of Arts - Political Science
Georgia Southern University
Statesboro, GA08.2026
Bachelor of Arts - World Languages And Cultures
Georgia Southern University
Statesboro, GA08.2026
High School Diploma -
Penn Foster
Scranton, PA04.2021
Skills
Strong multitasking
Quick Learner
Complaint resolution
Food presentation
Detail Oriented
Money Handling
POS Systems
Timeline
To-Go Specialist, Server, Bartender
Olive Garden
04.2022 - Current
Bachelor of Arts - Political Science
Georgia Southern University
Bachelor of Arts - World Languages And Cultures
Georgia Southern University
High School Diploma -
Penn Foster