Alexa De Los Santos
Toronto
Summary
Result-oriented Business Analyst with over 10 years of experience who drives software development and process optimization within IT and financial sectors. Proven track record in Agile (Scrum/SAFe) environments, specializing in backlog refinement, technical documentation, and translating complex business requirements into actionable user stories and UML workflows. Recognized for expertise in bridging the gap between business stakeholders, Product Owners, and technical teams to streamline delivery, reduce system backlogs, and ensure high-quality production deployments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Scotts MiracleGro
Monterrey, Mexico
07.2023 - 10.2024
- Spearheaded backlog reduction and prioritization of over 300 bugs and feature enhancements across 6 distinct product websites, significantly streamlining production deployments.
- Standardized technical documentation templates for bug reproduction, detailing environment specifications (DEV/QA/PROD), 'As-Is' vs. 'To-Be' states, and step-by-step workflows to accelerate developer troubleshooting and deployment quality.
- Facilitated core Agile ceremonies—including Sprint Planning, Daily Standups, and Backlog Refinement—maintaining optimal team velocity and alignment across 6 simultaneous product delivery streams.
- Managed and updated requirements roadmaps for multiple products while successfully negotiating priorities with cross-functional stakeholders to guarantee effective delivery.
- Authored detailed user stories with clear acceptance criteria meeting strict Definition of Ready (DoR) standards, translating complex business requirements into actionable specifications for engineering teams.
Business Analyst / PMO
PennyMac
Monterrey, México
11.2022 - 04.2023
- Elicited and followed up on complex business requirements for new regulatory projects within the PortComm business area, ensuring full alignment with compliance standards.
- Developed and standardized comprehensive process documentation for high-level, complex reports to streamline internal workflows and support team efficiency.
- Tracked and analyzed critical statistical information and performance metrics, providing key data-driven insights to senior analysts and the department manager.
- Organized and prepared strategic performance reports for senior management to facilitate executive decision-making and project tracking.
Business & Integration Arch Senior Analyst
Accenture
Monterrey, México
10.2019 - 06.2021
- Elicited and translated complex business requirements into actionable user stories and UML workflows, ensuring tight alignment between business strategy and software development objectives.
- Facilitated Backlog Refinement and technical grooming sessions, elaborating high-level user stories to meet Definition of Ready (DoR) standards and resolving queries to finalize sprint and release scopes.
- Owned comprehensive documentation for Epics throughout the Program Increment (PI), creating UML diagrams to map workflows and provide clear visual alignment for development and QA teams.
- Collaborated with cross-functional teams to perform peer reviews of user stories and reduce system backlogs, guaranteeing on-time, high-quality production releases aligned with PI objectives.
Experienced Business Analyst
NEORIS
Monterrey, México
08.2018 - 10.2019
- Acted simultaneously as a Business Analyst and Scrum Master, bridging the gap between stakeholders and Agile delivery teams to optimize software development processes.
- Managed end-to-end product backlog creation, prioritization, and updates, strategically defining sprint scopes and authoring functional documentation aligned with business requirements.
- Facilitated all core Scrum ceremonies and proactively cleared team impediments to maintain velocity, streamline delivery timelines.
- Achieved Scrum Master Certification from Scrum Alliance.
Business Process Analyst
Grupo Financiero Banorte
Monterrey, México
09.2017 - 08.2018
- Led requirements elicitation from regulatory authorities (including Banco de México and SAT), translating complex regulatory updates into detailed technical specifications for banking software development teams.
- Managed dual-scope responsibilities encompassing end-to-end project tracking and lifecycle management for application maintenance, monitoring alignment with strict regulatory deadlines.
- Enhanced operational requirement processes through Business Process Modeling (BPM), developing comprehensive user manuals and generating tracking reports for key stakeholders.
Demand Planning Analyst
Arca Continental
Monterrey, México
10.2016 - 03.2017
- Collaborated with e-commerce clients on IT solutions to design and optimize website layouts, successfully translating complex business requirements into technical specifications for development teams.
- Mapped business processes using UML diagrams and authored comprehensive technical documentation, including user manuals, to streamline workflows and support software implementation efficiency.
- Implemented data-driven sales forecasting models utilizing historical data, while managing digital platforms and analyzing engagement metrics to boost customer interaction and identify improvement opportunities.
Business Analyst Jr.
Teknik
Monterrey, México
06.2016 - 12.2016
- Collaborated with e-commerce clients on IT solutions to design and optimize website layouts, translating complex business requirements into technical specifications for development teams.
- Mapped business processes using UML diagrams and authored comprehensive technical documentation, including user manuals, to streamline workflows and support software implementation.
- Managed digital platforms and analyzed engagement metrics to develop targeted content schedules, successfully boosting customer interaction and identifying growth opportunities.
Education
Master in Business Administration - Productivity and Quality
TecMilenio University
Monterrey, Mexico01-2021
Bachelor’s - Computer Science
Universidad Regiomontana
Monterrey, Mexico01-2016
Skills
- Methodologies & Frameworks: Agile (Scrum/SAFe), Backlog Refinement, User Story Development, UML Workflows, BPM, Requirements Elicitation
- Tools & Software: Jira, Confluence, MS Visio, MS Office Suite, Google Workspace
- Technical Skills: SQL, Data Analysis, Technical Documentation
Certification
Scrum Master Certification from Scrum Alliance
Languages
Spanish: Native
English: Professional Proficiency
Timeline
Senior Business Analyst
Scotts MiracleGro
07.2023 - 10.2024
Business Analyst / PMO
PennyMac
11.2022 - 04.2023
Business & Integration Arch Senior Analyst
Accenture
10.2019 - 06.2021
Experienced Business Analyst
NEORIS
08.2018 - 10.2019
Business Process Analyst
Grupo Financiero Banorte
09.2017 - 08.2018
Demand Planning Analyst
Arca Continental
10.2016 - 03.2017
Business Analyst Jr.
Teknik
06.2016 - 12.2016
Bachelor’s - Computer Science
Universidad Regiomontana
Master in Business Administration - Productivity and Quality
TecMilenio University