Alexa Franco Clemente
Cincinnati,OH
Summary
Finished High school strong in advanced, Graduated a year early with honors diploma, 5 cords, and College Credits, all at 16 years old. Love learning languages, I know some French, and ASL. I'm fluent in Spanish and English. Started working since I was 14, started as a bus-girl then got promoted to host but I stopped working because I wanted to get ahead in school. I started working again after applying to Kings Island where I started as a food and beverage associate then after a few months got promoted to team leader then soon after I got promoted to supervisor.
Overview
5
5
years of professional experience
Work History
Supervisor
Cedar Fair Kings Island
03.2022 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Host
El Caporal Mexican Restaurant
05.2023 - 08.2023
- Greeted guests upon arrival and provided them with menus
- Greeted guests upon arrival and provided them with menus.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
Table Busser
El Caporal Mexican Restaurant
03.2020 - 05.2020
- Set up and reset dining room tables with linens, silverware, dishes, condiments, and other items.
- Greeted guests at their tables and provided them with menus.
- Cleaned spilled food or drink from table surfaces as soon as possible.
- Removed dirty plates and utensils between courses of a meal.
- Stocked bussing stations with supplies such as napkins, straws, and condiments.
- Swept floors around tables after guests had left to ensure cleanliness.
- Carried trays of dishes from the kitchen to the dining area for servers.
- Assisted in setting up special events by laying out place settings.
- Maintained sanitation standards in all areas of the restaurant.
Education
High School Diploma -
Princeton High School
05.2033
No Degree - Real Estate
Hondos
Online01-2025
Skills
- Customer service
- Coaching
- Priority management
- Training and mentoring
- Quality Improvement
- Cash Handling
- Documentation and Reporting
- Work Planning
- Client Service
- Team Supervision
- Mentoring
- Work Planning and Prioritization
- Problem-Solving
- Evaluating Employee Work
- Staff Training
- Team Check-Ins
- Overseeing Daily Activities
- Team Building
- Leadership
Languages
ASL
Limited Working
French
Elementary
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Host
El Caporal Mexican Restaurant
05.2023 - 08.2023
Supervisor
Cedar Fair Kings Island
03.2022 - Current
Table Busser
El Caporal Mexican Restaurant
03.2020 - 05.2020
High School Diploma -
Princeton High School
No Degree - Real Estate
Hondos
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