Alexa Galitsky
A to Zee Consulting
Miami,FL
2
Languages
3
years of professional experience
Customer service and team leadership professional with strong communication, time management, and dispute resolution skills. Experienced in staff training, scheduling, and resolving customer concerns while supporting smooth daily operations.
Work History
Billing Auditor
1 Year 2 Months- Reconciled accounts receivable entries against billing system records and source files.
- Maintained organized audit logs to support accurate reporting and follow-up actions.
- Collaborated with finance and operations teams to resolve billing questions promptly.
- Analyzed complex financial data to determine root causes of recurring errors, leading to targeted improvements within the organization''s systems.
- Evaluated system functionality and capabilities to recommend technology upgrades that would enhance overall efficiency in the billing process.
- Worked remotely to ensure timely updates and submissions
Billing Auditor
2 Months- Audited claims and invoices to identify discrepancies before submission or payment.
- Reviewed billing records for coding accuracy, completeness, and compliance with internal policies.
- Researched payment issues and corrected billing errors using account documentation.
- Verified supporting documents matched service dates, authorizations, and charge details.
- Tracked recurring billing variances and escalated unresolved exceptions to leadership.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Followed established auditing processes to meet internal and regulatory requirements.
Manager
1 Year 3 Months- Managed daily front-of-house and kitchen operations to keep service running smoothly.
- Scheduled staff coverage and adjusted shifts to support peak business demand.
- Trained new team members on menu items, POS procedures, and service standards.
- Monitored inventory levels and placed supply orders to prevent shortages.
- Resolved customer concerns promptly while maintaining professional service quality.
- Enforced food safety and sanitation practices across prep and service areas.
- Oversaw cash handling, register accuracy, and end-of-day reconciliation.
- Accomplished multiple tasks within established timeframes.
- Improved customer satisfaction by resolving disputes promptly, maintaining open communication, and ensuring high-quality service delivery.
- Resolved staff conflicts by actively listening to concerns and finding appropriate middle ground.
Education
Bachelor of Science - Psychology
Skills
Billing analysis
Dispute resolution
Customer service
Cross-functional collaboration
Time optimization
Billing accuracy
Task delegation
Time management
Audit training
Verbal and written communication
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Timeline
Billing Auditor
Lighthouse Kids
06.2026 - 08.2026Read More
Billing Auditor
A to Zee Consulting
08.2025 - CurrentRead More
Manager
Lucia Pizza of Ave X
03.2024 - 06.2025Read More
Florida International University
Bachelor of Science from Psychology
Read More