Alexa Garofalo
Duxbury,Massachusetts
Summary
Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details.
Overview
2026
2026
years of professional experience
Work History
Professional Hairstylist
Salon at Stonecroft
Kingston, Massachusetts
09.2019 - Current
- Colored hair using highlights, lowlights and permanent dye techniques.
- Cut and styled hair for diverse client base, specializing in texturizing and thinning.
- Explained salon services and pricing to help clients with budget and haircare decisions.
- Met customer requests for precision cuts, trends and color techniques.
- Conducted thorough consultations to assess client requirements.
- Promoted services on social media platforms to increase referrals, engagement and brand awareness.
- Created complex updo hairstyles for special events, weddings and proms.
- Washed and rinsed clients' hair using most appropriate products.
- Greeted new arrivals and delivered excellent customer service.
- Updated customer information records to provide best possible treatments.
- Maintained neatness of service waiting areas.
- Assisted in all areas of salon to facilitate smooth operations.
- Booked client appointments and coordinated schedule with salon receptionist.
- Built and preserved strong client relationships to increase return visits.
- Monitored industry trends and continued education to remain competitive in local market.
Restaurant Manager
The Black Raspberry Pub
Plymouth, Massachusetts
07.2012 - Current
- Controlled day-to-day operations with shift management strategies and effective food and labor controls.
- Maintained compliance with all health code and sanitation requirements and received top-notch inspection scores.
- Worked with FOH and BOH staff to support superior service delivery.
- Conducted pre-shift line-up meetings with all FOH staff to prepare for service.
- Developed weekly work schedule to meet business demands.
- Conversed with guests informally to obtain feedback on overall customer satisfaction.
- Responded to guest concerns and complaints to achieve positive resolution.
- Assisted employees in understanding guest needs, providing guidance and constructive feedback.
- Maintained compliance with health code and sanitation requirements.
- Coordinated event menus with Chef to create comprehensive inventories and check item availability.
- Built strong rapport with vendors to help negotiate favorable prices on food products.
- Ordered drinks, glassware and bar equipment to maintain smooth-running bar operations.
- Established and maintained open, collaborative relationships with employees.
- Kept dining areas, kitchen spaces and restrooms in full health and safety compliance.
Server
The Black Raspberry Pub
Plymouth, Massachusetts
07.2011 - Current
- Explained details for new menu items and daily specials.
- Delivered food and beverages promptly to customers.
- Demonstrated hospitality and customer service while greeting tables.
- Listened to guest needs and responded promptly for personalized service.
- Processed credit card transactions, gift cards and cash payments.
- Adhered to state liquor regulations to serve alcohol safely.
- Entered orders into computer system to coordinate with kitchen staff.
- Kept food service and preparation areas clean and neat.
- Restocked service stations to maximize availability.
- Followed safety, sanitization and food handling guidelines.
- Memorized menu additions, changes and limited offerings.
- Received complaints following procedures for maximum customer satisfaction.
- Communicated professionally with customers, colleagues and supervisors.
- Trained new servers in company policies, guest service standards and best practices.
- Informed customers of ingredients and allergens to support sensible menu choices.
- Took accurate notes detailing customer orders.
- Assigned and arranged tables for large groups.
- Reconciled cash tills from dining sales as part of closing duties.
Bartender
The Black Raspberry Pub
Plymouth
2011 - Current
- Designed and executed cocktail recipes to elevate customer experience.
- Oversaw bar inventory management to maintain optimal stock levels and reduce waste.
- Facilitated training for new bartenders on drink preparation techniques and customer service excellence.
- Crafted signature drinks that enhanced bar popularity and elevated customer engagement.
- Ensured cleanliness and organization of bar area to uphold health regulations.
- Optimized workflow processes to enhance drink preparation efficiency during peak hours.
- Cultivated strong customer relationships to enhance loyalty and drive repeat business.
- Managed high customer volumes during special events, ensuring efficient service delivery.
- Oversaw cash handling duties, ensuring precise accounting at shift's end.
- Assisted with opening and closing procedures by printing sales reports. Supported shift transitions by preparing cash drawers. Aided in inventory management to maintain stock accuracy.
- Executed bar opening and closing procedures to ensure operational readiness for each shift.
- Streamlined bar operations by effectively managing the area and prioritizing drink orders.
- Instructed new bartenders in drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced customer experience by upselling menu items, resulting in increased per sale revenues.
- Guided customers in selecting drink options by providing personalized recommendations based on preferences and dietary restrictions.
- Secured cash bank and replenished service bar to ensure operational readiness.
- Streamlined workflow by coordinating effectively with kitchen and floor staff to expedite order processing.
Ground Crew Member
Jetblue Airways
Boston, Massachusetts
09.2013 - 08.2017
- Serviced routine aircraft needs by changing out oil, coolant and hydraulic fluids.
- Logged maintenance and cleaning activities for aircraft records.
- Refilled potable water tanks to optimal levels for planned flights.
- Kept aircraft moving and on-schedule with quick service work.
- Removed ice from aircraft using truck-mounted cranes and de-icing fluid.
- Loaded baggage and cargo on-time for flight departures.
- Followed materials safety data sheets and JSAs for proper handling of chemical solutions.
- Planned and executed strategies to increase business and drive profit growth.
- Performed manual labor tasks to detailed instructions from supervisors.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Documented, researched and resolved customer service issues.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
Education
Diploma - undefined
Toni & Guy Hairdressing Academy
Braintree, Massachusetts10.2018
Diploma - undefined
Duxbury Highschool
Duxbury, Massachusetts06.2012
Skills
- Menu item recommendation
- Point of sale system
- Positive and professional
- Menu memorization
- Hospitality and accommodation
- Good driving record
- Team member support
- Food safety oversight
- POS operation
- Cleaning and sanitizing
- Scheduling
- Order management
- Guest engagement
- Calm demeanor
- Strong communication
- Beverage preparation
- Good communication
Timeline
Professional Hairstylist
Salon at Stonecroft
09.2019 - Current
Ground Crew Member
Jetblue Airways
09.2013 - 08.2017
Restaurant Manager
The Black Raspberry Pub
07.2012 - Current
Server
The Black Raspberry Pub
07.2011 - Current
Diploma - undefined
Toni & Guy Hairdressing Academy
Diploma - undefined
Duxbury Highschool
Bartender
The Black Raspberry Pub
2011 - Current