Lead Beauty Advisor
Sephora at Kohls
05.2024 - Current
Hi, I’m
Alexa Gaynor
Tigard,OR
Timeline
Assistant Manager
World Market
05.2022 - 05.2024
Lead Consultant
Amazing Lash Studio
08.2019 - 05.2022
Shift Leader
Once Upon A Child
10.2016 - 07.2019
Summary
Hard-working Business Technology major currently attending Houston Community College, with 8 years of work experience in the customer service industry. Aiming to leverage a proven knowledge of conflict resolution, customer communications, and customer retention skills to successfully fill the role at your company. Frequently praised as detail-oriented by my peers, I can be relied upon to help your company achieve its goals.
Skills
- Leadership experience
- Communication
- Problem-solving abilities
- Team-work
- Time-management
- Adaptability
Work History
Sephora at KohlsBeaverton, OR
Lead Beauty Advisor
05.2024 - Current
Job overview
- Provided customers with advice on the selection of makeup, skin care, hair care and fragrances.
- Managed stock levels of cosmetics, skincare and fragrance products ensuring shelves were well-stocked at all times.
- Created promotional displays to attract attention to specific products or brands.
- Coached team members on how to provide exceptional customer service experiences.
- Assisted with inventory management processes including receiving shipments, stocking shelves, tracking inventory levels and ordering new supplies as needed.
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
World MarketTigard, OR
Assistant Manager
05.2022 - 05.2024
Job overview
- Led and inspired a customer-centered selling culture through the use of impactful routines, visually appealing brand standards, and engaging behaviors.
- Assessed and analyzed business trends using available reporting to identify and address potential business opportunities.
- Led creation of a high-performance and customer-focused team by recruiting, developing, and retaining top talent
- Ensured all associates deliver exceptional customer experience by utilizing company tools and technology
- Supported loyalty initiatives through driving customer engagement behaviors
- Managed supply ordering, facilities, and maintenance issues.
Amazing Lash StudioSpring, TX
Lead Consultant
08.2019 - 05.2022
Job overview
- Delivered exceptional customer service by promptly responding to guest queries and fulfilling their requirements.
- Managed a high volume of communications to ensure prompt customer service
- Managed guest record and feedback filing and data entry as part of administrative responsibilities
- Promoted and sold memberships and retail products at Amazing Lash Studio
- Evaluate prospective candidates through interviews and suggest appropriate hires
- Delivering excellent customer service by resolving client problems with discounts, misunderstandings with rectifications, and refunds issuance
- Provided daily reports to management regarding sales and client information.
Once Upon A ChildShenandoah, TX
Shift Leader
10.2016 - 07.2019
Job overview
- Greet customers entering the store and offer them assistance
- Handle all transactions in a professional and enthusiastic manner
- Process merchandise returns and exchanges
- Buy used product from customers
- Price and ticket items based on pricing and buying guidelines
- Know merchandise and suggest selections that meet customers needs
- Provide customers with information on procedures and policies.
Availability
See my work availability
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Available
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morning
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Overview
8
years of professional experience