Alexa Gonzalez
Houston,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Friendly professional committed to maintaining high customer service ratings and presenting professional image. Experienced in expertly handling high volume of banking transactions per day and interacting with customers. Hands-on experience in reviewing reports for variances and performing follow-up and backup work duties.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Banker
First Community Credit Union
Houston, Texas
02.2023 - Current
- Handled account management needs for new and existing customers.
- Provided leadership, training, and support to less experienced staff.
- Cross-sold various banking products to new and existing customers to meet their financial goals.
- Assisted customers in opening, managing, and optimizing their bank accounts and other financial products.
- Processed loan applications according to established guidelines.
- Maintained position of trust and responsibility by keeping customer business confidential.
Teller
First Community Credit Union
Houston, Texas
08.2021 - 02.2023
- Balanced currency, coins, and checks in cash drawers at ends of shifts and calculated daily transactions using computers, calculators, and adding machines
- Delivered exceptional service with friendly approach to retain and acquire customers
- Maintained strict compliance with banking standards, regulations and laws
- Processed customer transactions, including deposits, withdrawals, and check cashing.
Sales Floor Associate
Kohls
Houston, Texas
08.2020 - 09.2021
- Attended to store merchandise needs continuously with regular restocking and recovery
- Connected with customers by greeting each promptly and offering above-and-beyond support
- Collaborated with fellow team members to achieve daily sales goals and complete assigned tasks
- Informed customers of promotions and special offers to increase sales
- Completed order forms and processed refunds for returned items.
Education
Bachelor of Arts (B.A.) - Business Management
University of Houston
Houston, Texas05.2024
Skills
- Critical thinking
- Branch operations
- Relationship Management
- Teamwork
- Banking Policies and Procedures
- Customer Service
Languages
English
Certification
- Certified Notary Public
Timeline
Personal Banker
First Community Credit Union
02.2023 - Current
Teller
First Community Credit Union
08.2021 - 02.2023
Sales Floor Associate
Kohls
08.2020 - 09.2021
Bachelor of Arts (B.A.) - Business Management
University of Houston