Summary
Overview
Work History
Education
Skills
Timeline
Intern

Alexa Hamm

Las Vegas,NV

Summary

Assistant Supervisor with over 15 years of experience in labor and professional work environments where staff management and customer service were priority. Trained and developed exceptional team that delivered on corporate goals and met benchmarks for customer satisfaction.

Overview

6
6
years of professional experience

Work History

Assistant Supervisor, Tech Team

Sitel Communications
Las Vegas , NV
01.2010 - 02.2011
  • Recommended changes to policies and procedures to maximize team efficiency and productivity.
  • Supported Supervisor by preparing production reports and collating quality documentation.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained and managed customer files and databases.

Teller

Wells Fargo
Las Vegas, NV
09.2008 - 01.2010
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Executed wire transfers, stop payments and account transfers.
  • Maintained friendly and professional customer interactions.
  • Handled various accounting transactions.
  • Established rapport with new clients to increase satisfaction and loyalty.

Weatherization Technician

CyBr Construction
Las Vegas , NV
04.2005 - 08.2008
  • Identified building areas with opportunities for improvement by conducting in-depth weatherization inspections.
  • Installed and sealed air ducts, combustion air openings or ventilation openings to improve heating and cooling efficiency.
  • Checked air ducts and ventilation openings for proper seals to increase both cooling and heating efficiency.
  • Wrapped air ducts using duct tape insulation materials to reduce heat lost and enhance system effectiveness.
  • Tested and diagnosed airflow systems using furnace efficiency analysis equipment.
  • Promoted exemplary safety measures by following ideal protocols when operating power tools and machinery.
  • Determined air leakage amount in buildings using blower door machine.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Collaborated with team members to achieve target results.
  • Used coordination and planning skills to achieve results according to schedule.
  • Operated power tools with safety precautions and protective personal equipment.
  • Prepared job site for set up and tear down with appropriate supplies and materials.
  • Interpreted work orders and read print drawings to review specified results with client.
  • Installed doors and hardware for standard 2 x 4 and manufactured homes products.
  • Cut and installed insulation for residential and commercial buildings.

Education

N/A - Accounting And Business Management

University of Phoenix
Las Vegas, NV
01.2006

Diploma -

Clark County Adult High School
Las Vegas, NV
11.2004

Skills

  • Training and Development
  • Team Leadership
  • Scheduling
  • Budgeting
  • Event Planning
  • Inventory Maintenance
  • Sales Goals
  • Office Supply Ordering
  • Technical Support
  • Appointment Setting

Timeline

Assistant Supervisor, Tech Team

Sitel Communications
01.2010 - 02.2011

Teller

Wells Fargo
09.2008 - 01.2010

Weatherization Technician

CyBr Construction
04.2005 - 08.2008

N/A - Accounting And Business Management

University of Phoenix

Diploma -

Clark County Adult High School

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Alexa Hamm