Workday
Andrea Mortensen
Professional Leader
Cushing,MN
Summary
Well-qualified leader with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges in a role that can inspire, support, and coach others to seek, empower, and impact.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Office Team Supervisor
Sourcewell
Staples, MN
07.2018 - Current
- Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.
- Interacted with cross-functional support groups to manage day-to-day operations and identified and resolved operational problems using defined processes, expertise and judgment.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement.
- Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.
- Managed performance reviews for 6 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Documented coaching and development sessions, corrective actions and performance improvement plans to help staff meet key performance indicators.
Administrative Specialist III
Sourcewell
Staples, MN
06.2017 - 07.2018
- Supported organization-wide rollout of The Well, Salesforce, and TaskRay by aiding with design, development and deployment of key features.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Offered department-wide software support and training, troubleshooting issues and optimizing usage.
- Delivered top-notch administrative support to team, promoting excellence in office operations.
Managed Property Administrator
Grand View Lodge
05.2015 - 06.2017
- Maintained direct contact with owners and operations personnel to maintain positive relationships and exceed customer expectations.
- Worked closely with program manager and various departments to meet program delivery goals.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Developed comprehensive files for each of the 105 managed property units enhancing inspection efficiencies, responsiveness and quality of information for owners.
Customer Service Representative/Licensed Agent- Byron Office Manager
Query Insurance Agency
Byron, IL
12.2011 - 03.2015
- Setting up and staffing our satellite office.
- Boosted branch sales by developing marketing and community efforts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Explained advantages, features and disadvantages of various policies to promote sales and retention while building honest and trustworthy relationships with customers.
Assistant Manager/Administrative Assistant
Killian’s Sanitation, LLC
Staples, MN
04.2009 - 10.2009
- Innovating and preparing a new system to better manage client correspondence, record tracking, managing routes and overseeing accounts.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Resolved problems, improved operations and provided exceptional service.
Education
Graduate -
Staples Motley High School
Associate of Arts degree -
Central Lakes College
05.2008 - 05.2017
Other Learning
Skills
Training development
File and records management
Training and mentoring
Team Building
Interpersonal Communication
Software
Salesforce
The Well
Microsoft Office Suite
TaskRay Project Management
Workday
- Assisted team members with adoption of this robust tool
- Regularly approve time-off, time sheets, and expenses
- Oversee budget with regular reporting
- Completed hiring processes and providing feedback and ideas for continuous improvement efforts
Timeline
Office Team Supervisor
Sourcewell
07.2018 - Current
Administrative Specialist III
Sourcewell
06.2017 - 07.2018
Managed Property Administrator
Grand View Lodge
05.2015 - 06.2017
Customer Service Representative/Licensed Agent- Byron Office Manager
Query Insurance Agency
12.2011 - 03.2015
Assistant Manager/Administrative Assistant
Killian’s Sanitation, LLC
04.2009 - 10.2009
Associate of Arts degree -
Central Lakes College
05.2008 - 05.2017
Graduate -
Staples Motley High School
Other Learning