Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexa Hanke

Westerville,OH

Summary

Proven leader with a track record of enhancing operational efficiency at workplace by streamlining processes and elevating customer service standards. Skilled in bilingual communication and problem-solving, adept at training teams and managing stock levels to boost sales and ensure compliance. Demonstrates exceptional emotional intelligence and teamwork, driving positive sales outcomes and workplace harmony.

Overview

5
5
years of professional experience

Work History

Shift Leader

Panda Express
Gahanna, OH
04.2024 - 11.2024
  • Ensured store readiness by opening and closing efficiently, maintaining stock levels, and upholding cleanliness standards.
  • Managed cash operations, including opening and closing drawers, making deposits, and ensuring accountability through the system.
  • Oversaw store operations, handled escalated customer concerns and emergencies in the absence of a manager, ensuring smooth and efficient functioning.
  • Trained new crew members in both front-of-house and kitchen operations including safety protocols. Delegated tasks to employees and monitored activities and task completion.
  • Inspected food preparation areas to ensure that proper sanitation standards were met at all times and Monitored employee performance to ensure compliance with company policies and procedures.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Maintained positive working relationship with fellow staff and management.

Salesperson

Alcansa Group
, Chile
10.2022 - 12.2023
  • Seller of different brands by project.
  • I worked in the field and at home, online.
  • When I was in the field, I recruited potential customers to introduce them to the product, they could try free food, drinks or try-see the electronics, furniture and then purchased the product.
  • I attended events and received training for each product and project.
  • In my online sales I sold the products and earned commissions apart from my salary.

Retail Seller

Mall Plaza group
, Chile
01.2020 - 09.2022

I sold Watches in Doce34 store from different brands such as Armani, Michael Kors, Timex, Nautica, Cassio, Fossil, Dkny.

  • Trained to open and close the store, money management and system, characteristics of each brand and watch, adjust straps, repair them, exchanges, returns.

I sold optical and sunglasses for the Econopticas store from different brands such as Arnette, Ray-ban, Michael Kors, Oakley and other brands.

  • Trained to open and close the store, money management and systems.
    Optical evaluations for people who had vision problems, reading medical prescriptions, adjusting frames, glasses, making orders with different types of optical prescriptions, types of glass and frames.

Both jobs were a base salary with comissions.

Education

High School Diploma -

Liceo Comercial Alejandro Lubet
Chile
12-2017

Skills

  • Bilingual
  • Emotional intelligence
  • Teamwork
  • Self-motivation
  • Responsability and Punctuality
  • Communication and active listening
  • Problem solving
  • Time management

Languages

Spanish
Native/ Bilingual
Chinese (Mandarin)
Elementary
English
Full Professional

Timeline

Shift Leader

Panda Express
04.2024 - 11.2024

Salesperson

Alcansa Group
10.2022 - 12.2023

Retail Seller

Mall Plaza group
01.2020 - 09.2022

High School Diploma -

Liceo Comercial Alejandro Lubet
Alexa Hanke