Summary
Overview
Work History
Education
Skills
Timeline
Barista

Alexa Henderson

Rochester,NY

Summary

Dynamic and customer-focused professional with experience at Starbucks, excelling in problem-solving and efficiency. Proven ability to enhance customer loyalty through effective communication and a welcoming atmosphere. Recognized for maintaining cleanliness and organization while delivering speedy and efficient service in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
08.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Salesperson

Zoom Tan
12.2022 - 08.2023
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.

To-Go Specialist

Chilis's Bar and Grill
03.2020 - 05.2022
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
  • Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.

Education

Business Administration

SUNY Buffalo State
Buffalo, NY

High School Diploma -

Greece Athena High School
Greece, NY
06.2023

Skills

  • Problem-solving
  • Cleanliness
  • Adaptive and creative
  • Cash register operation
  • Safe food handling
  • Beverage preparation
  • Excellent memory
  • Menu memorization
  • Professional demeanor
  • Quality control
  • Performance improvement
  • Multitasking and organization
  • Clear communication
  • Team collaboration

Timeline

Barista

Starbucks
08.2023 - Current

Salesperson

Zoom Tan
12.2022 - 08.2023

To-Go Specialist

Chilis's Bar and Grill
03.2020 - 05.2022

Business Administration

SUNY Buffalo State

High School Diploma -

Greece Athena High School

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Alexa Henderson