Alexa Hernández Zúñiga
Heredia, Costa Rica
Summary
Professional payroll specialist with strong background in payroll processing, compliance, and financial reporting. Skilled in utilizing payroll software and managing employee data with precision. Focus on collaboration and adaptability, ensuring seamless operations and effective problem-solving within teams. Known for reliability and delivering consistent results in dynamic environments.
Overview
6
6
years of professional experience
Work History
Payroll Specialist
Intel
08.2024 - Current
- Processed Costa Rica payroll bi-weekly and semi-montly for over 3,000 employees, ensuring accuracy and compliance regulations
- Processed payroll inputs for LAR countries
- Collaborated with HR to gather necessary documentation for new hires and terminations.
- Contributed to the preparation of payroll reports for auditing purposes, ensuring compliance with regulations.
- Learned various payroll systems and tools to streamline processes and enhance efficiency.
- Reviewed timekeeping data for accuracy before processing payroll, minimizing errors and discrepancies.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
Human Resources Global Services Specialist Student
Intel
08.2023 - 08.2024
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to streamline service processes, enhancing overall workflow.
- Track customer interactions and ensure timely follow-ups.
- Enhanced employee satisfaction by effectively managing leaves of absence and addressing concerns in a timely manner while maintaining strict confidentiality of sensitive information.
Learning and Development Intern
Align Technology
06.2023 - 08.2023
- Assisted in engaging presentations and workshops at industry conferences, promoting the organization as a thought leader in learning and development strategies.
- Assisted Business Partners in delivering regular performance assessments to measure partner contributions and identify growth opportunities.
- Assisted Applicant Tracking System (ATS) to manage candidate pipelines and track recruitment progress.
HBS Concierge Specialist
Amazon
10.2019 - 11.2022
- Managed escalated issues effectively, demonstrating strong problem-solving skills in high-pressure situations.
- Monitored performance metrics to maintain service standards and achieve operational excellence goals.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
MBA - Business Administration in Human Resources
Universidad Latinoamericana De Ciencia Y Tecnología
San José, Costa Rica06-2026
Bachelor's Degree - Psychology
Universidad Hispanoamericana
San José, Costa Rica11-2024
Course - English
Universidad Nacional
Heredia, Costa Rica06-2021
Skills
- Payroll processing
- Meeting deadlines
- Financial reports
- Exceptional Microsoft Excel skills
- Exceptionally organized
- Report preparation
- Analytical skills
- Attention to detail
- Decision-making
- Critical thinking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Payroll Specialist
Intel
08.2024 - Current
Human Resources Global Services Specialist Student
Intel
08.2023 - 08.2024
Learning and Development Intern
Align Technology
06.2023 - 08.2023
HBS Concierge Specialist
Amazon
10.2019 - 11.2022
MBA - Business Administration in Human Resources
Universidad Latinoamericana De Ciencia Y Tecnología
Bachelor's Degree - Psychology
Universidad Hispanoamericana
Course - English
Universidad Nacional