Alexa johnson
Ocean Shores
Summary
Adept at elevating customer experiences, I leveraged strong multitasking and engaging personality traits to significantly enhance service quality at Pirates Cove Restaurant. My expertise in inventory management and passion for crafting high-quality cocktails, coupled with a proven track record in team collaboration, drove substantial profit increases and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Bartender
Pirates Cove Restaurant
01.2021 - 12.2024
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Bartender
The Palace Casino
07.2017 - 01.2021
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender
Sidelines Sports Bar and Grille
02.2014 - 06.2017
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender Server
Hawks Prairie Casino
04.2012 - 01.2014
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Crew Member Team Leader
Papa Murphy's Take and Bake Pizza
01.2009 - 03.2012
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Education
Associate of Arts - Paralegal Studies
Columbia University
New York, NY01-2027
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
Timeline
Bartender
Pirates Cove Restaurant
01.2021 - 12.2024
Bartender
The Palace Casino
07.2017 - 01.2021
Bartender
Sidelines Sports Bar and Grille
02.2014 - 06.2017
Bartender Server
Hawks Prairie Casino
04.2012 - 01.2014
Crew Member Team Leader
Papa Murphy's Take and Bake Pizza
01.2009 - 03.2012
Associate of Arts - Paralegal Studies
Columbia University
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