Alexa Keck
Kokomo,IN
Summary
Results-driven customer service professional with over 8 years of experience in managing a team and exceeding customer satisfaction goals. Exceptionally focused and driven, demonstrating an outstanding ability to meet target goals and balance a variety of tasks in a fast paced environment.
Overview
6
6
years of professional experience
Work History
Member Service Supervisor
Encompass Credit Union
Kokomo, IN
02.2025 - Current
- Responded quickly to customer inquiries via phone or email in an efficient manner.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
- Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
- Managed and deepened client relationships by providing personalized financial solutions and advice.
Personal Banker
PNC Bank
Kokomo, IN
08.2024 - 02.2025
- Promoted additional bank services through personal contact with customers.
- Conducted account openings and closings for clients.
- Collaborated with team members to meet branch targets and objectives.
- Provided customer service to clients, including answering questions and resolving issues.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
Business Owner
Keck's Kustoms Furniture
Greentown, IN
09.2019 - 01.2024
- Managed daily operations and employee schedules for a small business
- Led marketing and promotional efforts for a startup company
- Developed and implemented strategies to increase sales and profitability
- Built and maintained relationships with key clients and suppliers
- Provided exceptional customer service and handled client inquiries and concerns
- Organized and executed events and promotions to drive customer engagement
- Performed precision cutting and shaping of wood materials to create custom furniture pieces
- Installed and assembled cabinets, shelves, and other wood fixtures according to blueprints and designs
- Sanded, stained, and finished wood surfaces to achieve desired color and texture
- Demonstrated knowledge of various wood types and their unique characteristics for use in projects
- Managed woodworking inventory and supplies to support efficient project completion
- Followed safety protocols and guidelines to prevent accidents and promote a safe work environment
Education
HIGH SCHOOL DIPLOMA -
Oak Hill High School
Converse, IN01.2012
Skills
- Sales
- Customer service
- Communication
- Problem-solving
- Adaptability
- Multitasking
- Active listening
- Time management
Accomplishments
- Consistently boosted sales in my small business every year by 50%
- Sold my business with the achievement of over $750,000 in total sales in 4 years
Timeline
Member Service Supervisor
Encompass Credit Union
02.2025 - Current
Personal Banker
PNC Bank
08.2024 - 02.2025
Business Owner
Keck's Kustoms Furniture
09.2019 - 01.2024
HIGH SCHOOL DIPLOMA -
Oak Hill High School
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