VICTORIA TRANELLO
Rochester,NY
Summary
A strategically minded and hard-working sales manager with years of experience, then moved on to being a Technician and was the Supervisor of that department for five years. Passionate about building strong relationships with Residents and Customers and increasing engagement with all parties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Member Service Supervisor
BJ's Wholesale Club
Rochester, NY
08.2023 - Current
- Help customers with self checkout
- Give out memberships
- Cash customers out
- Maintain a friendly and positive attitude
- Supervised member service team to ensure excellent customer interactions.
- Resolved member inquiries and complaints promptly and effectively.
Customer Service Associate
Western NY Sealing and Paving
Rochester, NY
04.2024 - 06.2025
- Provided product knowledge to help customers make informed decisions.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance overall customer experience.
- Schedule sealing appointments
- Maintain a clean office space
- Processed customer orders and managed service scheduling efficiently.
Treatment Technician Supervisor
Hilton East Assisted Living
Rochester, NY
03.2017 - 06.2023
- Assists or trains residents to perform basic skills such as dressing, feeding, and bathing
- Help assist other departments when they are understaffed with AIDE work
- Administers medications to residents as prescribed
- Performs basic clinical tests such as taking temperature, pulse, respiration and blood pressure.
- Monitored residents' vital signs and reported changes to nursing staff.
- Implemented safety protocols to maintain a secure living environment.
Lead Sales Associate
Spencer's Gifts
09.2015 - 03.2017
- Opened and closed the store - Inventory, Answering Phone calls - Setting up new displays, Training new employees - Showing our products to fit the customers best needs
- Bank Deposits
Education
NYS GED
Rochester,, NYSome College (No Degree) - Education
Monroe Community College
Rochester, NYSkills
- First Aid/CPR
- Good Telephone Etiquette
- Fluency in American Sign Language
- Self-Motivated
- Retail Sales
- Microsoft Office
- Typing
- Service
- Sales Skills
- Team Player
- Hardworking
- Effective communication
- Problem solving
- Conflict resolution
- Employee training
- Adapt to diverse groups
Certification
First Aid Certification
Timeline
Customer Service Associate
Western NY Sealing and Paving
04.2024 - 06.2025
Member Service Supervisor
BJ's Wholesale Club
08.2023 - Current
Treatment Technician Supervisor
Hilton East Assisted Living
03.2017 - 06.2023
Lead Sales Associate
Spencer's Gifts
09.2015 - 03.2017
NYS GED
Some College (No Degree) - Education
Monroe Community College