Alexa Kent
Feasterville Trevose,PA
Summary
I am a hardworking and focused hospitality expert, who goes above and beyond to create unforgettable guest connections. I have years of experience working in all types of restaurant environments, but consider myself a fine dining specialist. I thrive within high pressure situations when necessary, but always go out of my way to institute a calming environment for all of my patrons, as well as my associates. My standards are extremely high when it comes to guest service, and I am fantastic at anticipating the needs of my clientele. My goal is to not only entertain, sell and create joy, but to also generate an outstanding rapport with each and every guest, making sure that their needs are met with diligence and poise. I sincerely believe that authenticity is the key to any kind of success, both personally and professionally, and I pride myself on being able to create exceptional and genuine experiences that blossom out of thoughtful innovation and true caring. Making people feel good is what I do best.
Overview
9
9
years of professional experience
Work History
Server
Rat’s Restaurant
06.2021 - Current
- Accompanied head chef on exclusive, multi-course, wine pairing dinners and events
- Primarily executed a la Carte dinner service, but also participated in larger, private events such as weddings
- Helped guide other service team members with expanding their knowledge of wine
- Confidently helped guest feel especially cared for, celebrating birthdays and anniversaries nearly every day
- Cultivated close relationships with my chefs to always ensure quality creations and ideas
- Created a safe, respectable and benevolent environment amongst an extremely diverse group of team members
- Always completed all sidework, cleaning and closing duties to management satisfaction
- Consistently anticipated all guest's special needs, concerns and questions with immediate and thoughtful actions
Server
Yardley Inn
06.2018 - 11.2020
- Maintained complete knowledge and enthusiasm about the menu, including daily food and drink specials
- Participated in daily menu meetings with the entire staff and crew
- Guided guests through menus, while providing any information necessary about ingredients, allergens as well as appropriate wine pairings
- Helped to organize and work large private parties such as showers and business conferences
- Effectively listened to, understood, and clarified all guest concerns and issues in a timely and respectable manner
- Followed all safety and sanitation policies when handling food and beverages to uphold proper state and health protocols
- Consistently provided professional, friendly and engaging service, which created a lot of loyal clientele
Bartender & Server
Dog & Bull Brewhouse
12.2017 - 03.2018
- Engaged with patrons to ensure complete satisfaction with food and service, within an extremely fast paced environment
- Answered any and all questions about menu items, allergies and dietary needs, making recommendations upon request
- Determined customer needs by asking relevant questions and actively listening to responses
- Enforced all requirements for sound alcohol service, ensuring the safety of our guests
- Upheld strict and meticulous cash handling procedures and inventory management, monitored liquor deliveries and payments to distributors to produce accurate financial records
- Handled closing procedures of the building at night by myself
Bartender & Server
Blackhorse Tavern
11.2015 - 11.2017
- Worked in their unique piano bar setting, accommodating the needs of outside entertainment as well as regular guests
- Proactively arranged and organized rooms, tables, as well as place setting and decorations to accommodate large groups and private parties
- Helped make bookings for full room rentals
- Handled an entire dining room solo every weekend
- Completed liquor requisitions and supply lists, while managing strict beverage control to minimize product waste
- Confidently upsold beverages, appetizers and desserts and party packages
- Crafted and created many original cocktails
- Successfully monitored guests for signs of intoxication and immediately reported concerns to management
- Received frequent customer compliments for going above and beyond their standards
Education
Behavioral Neuroscience, Evolutionary Studies
Binghamton University
Binghamton, NYAssociate Of Arts - Psychology
BCCC
Newtown, PASkills
- Nearly two decades of hospitality and restaurant experience, holding positions as host, busser, server, bartender, shift supervisor, and manager
- A sincere and encompassing passion for community and the culinary arts
- Extensive knowledge and training of wine, beer, liquor and food
- Proficient in Micros and Aloha computer systems
- Thorough POS training
- RAMP certified
- Trained in proper health code etiquette held by the standards of the states of Pennsylvania and New Jersey
- Able to maintain a confident and positive attitude under stress
- Extremely acute organizational skills, both in and out of the workplace
- Open minded, outgoing, energetic, personable, flexible, and creative
- Reliable and very dedicated when working in a group dynamic
- Knowledgable home cook with a discerning and keen palate
References:
Kathleen Newman: Event Manager Rat’s (609)-610-5922
Michele Mohollen: General Manager Yardley Inn (215)-493-3800
Michael Osinchak: Chef De Cuisine Rat’s (609)-947-4967
Emily Wright: Previous Restaurant Manager Rat's (908)-692-2208
Timeline
Server
Rat’s Restaurant
06.2021 - Current
Server
Yardley Inn
06.2018 - 11.2020
Bartender & Server
Dog & Bull Brewhouse
12.2017 - 03.2018
Bartender & Server
Blackhorse Tavern
11.2015 - 11.2017
Behavioral Neuroscience, Evolutionary Studies
Binghamton University
Associate Of Arts - Psychology
BCCC