Alexa Krauss
Buffalo,NY
Summary
Performance-driven associate with an exceptional record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized leadership resulted in successful goal completion, and exceeding these goals with strategic approaches. Skilled lead generator, product demonstrator, and problem solver who goes above and beyond to enforce company policy.
Overview
4
4
years of professional experience
Work History
Sales Associate
Valu Home Centers
Lancaster, New York
07.2024 - Current
- Assisted customers with product selection and inquiries during busy retail hours.
- Maintained store displays and ensured merchandise was organized and well-stocked.
- Processed sales transactions accurately using the point-of-sale system, accepting payments, issuing receipts and counting money back change.
- Collaborated with team members to meet daily sales targets and enhance customer experience.
- Provided knowledgeable recommendations based on product features and customer needs.
- Handled customer complaints professionally, ensuring a positive shopping experience.
- Participated in inventory management to track stock levels and reorder products as needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
Crew Member
Dairy Queen Orange Julius
Cheektowaga, New York
01.2023 - 10.2023
- Delivered excellent customer service in a fast-paced environment.
- Prepared and served food and beverages accurately and efficiently.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated kitchen equipment safely and effectively during busy shifts.
- Assisted with inventory management by restocking supplies as needed.
- Collaborated with team members to ensure timely order fulfillment.
- Followed food safety guidelines to ensure quality standards were met.
- Engaged with customers to enhance their dining experience and resolve issues.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks
Delta Technician
Delta Sonic
Lancaster, New York
06.2021 - 05.2022
- Maintained cleanliness and organization of workspace and equipment.
- Collaborated with team members to meet daily operational goals.
- Conducted routine inspections of tools and equipment for maintenance needs.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Provided exceptional customer service with sufficient problem-solving skills
Education
Bachelor of Arts - Social Work
SUNY Buffalo State Universty
Buffalo, NY05-2027
Skills
- Exceptional customer service and engagement
- Team collaboration
- Effective communication
- Goal tracking
- Meeting deadlines
- Time management
- Problem conflict resolution
- Professional demeanor
- Feedback implementation
- Business development
- Sales training
Accomplishments
STAR Performance Award
Timeline
Sales Associate
Valu Home Centers
07.2024 - Current
Crew Member
Dairy Queen Orange Julius
01.2023 - 10.2023
Delta Technician
Delta Sonic
06.2021 - 05.2022
Bachelor of Arts - Social Work
SUNY Buffalo State Universty