Jake Jasiecki

Customer Service & Retail Operations Provided exceptional customer support in a fast-paced retail environment, ensuring customer satisfaction and retention Trained and mentored employees on customer service protocols and product knowledge Managed cash transactions, including processing sales, returns, and balancing registers Designed and maintained visual merchandising displays to increase customer engagement and drive sales Utilized point-of-sale (POS) systems for transaction processing and inventory tracking Inventory & Data Management Managed inventory levels, ensuring accurate stock counts and timely ordering of products Performed data entry and maintained accurate records for sales, inventory, and customer interactions Collaborated with team members to optimize inventory flow and sales processes Leveraged data analysis tools to assess performance and improve sales strategies Cybersecurity Analysis & Risk Management Conducted cybersecurity analysis to identify vulnerabilities and recommend mitigation strategies to safeguard sensitive data Applied cybersecurity risk management techniques to assess, monitor, and reduce risks across networks and systems Led incident response efforts to identify, contain, and resolve cybersecurity breaches Managed security compliance efforts, ensuring adherence to industry standards and regulations (eg, GDPR, HIPAA, PCI DSS) Threat Analysis & Protection Analyzed and assessed network security threats, implementing proactive strategies to protect systems and data Installed, configured, and maintained firewalls and endpoint protection software to prevent unauthorized access Monitored and analyzed malware activity, applying remediation measures to safeguard systems from infections Led phishing awareness training programs to reduce vulnerability to social engineering attacks Conducted digital forensics to investigate security breaches and recover critical evidence Technical Skills & System Administration Performed technical troubleshooting of hardware and software issues, ensuring minimal downtime for operations Administered systems and networks, ensuring optimal performance and security through regular monitoring and updates Installed and configured cybersecurity software to protect against viruses, malware, and unauthorized access Applied encryption techniques to protect sensitive data and ensure secure communications Managed database security protocols to ensure the integrity and confidentiality of stored information Problem Solving & Analytical Skills Demonstrated exceptional problem-solving abilities, addressing complex issues and finding effective solutions Conducted thorough analysis of data to identify trends, opportunities for improvement, and potential risks Applied analytical skills to develop actionable recommendations for improving both operational and security processes