Cybersecurity professional with CompTIA certifications and a solid foundation in retail sales support. Expertise in threat analysis, risk mitigation, and security compliance complements strong customer service and technical support skills. Demonstrated success in aligning technology solutions with customer requirements to enhance both security measures and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Dicks Sporting Goods Distribution Center
East Hanover, NJ
09.2021 - Current
Customer Service & Relationship Building Developed and maintained trusting relationships with customers, ensuring high satisfaction and repeat business.
Provided excellent customer service through direct interactions and over the phone, addressing inquiries and resolving concerns promptly.
Processed returns, exchanges, and refunds, ensuring compliance with company policies while maintaining customer satisfaction.
Cash Handling & Transaction Processing Performed cashier duties including accepting payments, issuing receipts, and providing accurate change.
Trained new team members on cash register operation, stock procedures, and customer service best practices.
Collected payments and ensured accurate change handling during high-volume transactions.
Merchandise Management & Visual Merchandising Unboxed and restocked new merchandise, ensuring items were organized and displayed to maximize customer engagement.
Designed and arranged product displays with appealing signage to encourage sales and promote overstock items.
Maintained organized shelves, counters, and tables, ensuring a clean and presentable store environment.
Team Collaboration & Training Built and nurtured strong relationships with peers and management to drive team success and meet organizational goals.
Led training sessions for new employees on store operations, customer service, and cash register functions.
Supported team members by offering guidance and assistance in daily store operations.
Problem-Solving & Technical Expertise Addressed and resolved emerging situations, including security concerns, quickly and efficiently.
Applied advanced technical skills to troubleshoot and resolve complex issues affecting store operations or customer transactions.
Optimized operational performance through the strategic use of technology platforms, improving efficiency and accuracy in daily tasks.
Security & Risk Management Monitored store environment for security concerns, promptly addressing potential issues to safeguard customers and assets.
Education
High School Diploma -
Parsippany Hills Highschool
06-2021
Some College (No Degree) - Criminal Justice
County College of Morris
05-2024
CyberSecurity CompTIA - Cyber Security
Rutgers University
03-2025
Skills
Customer Service & Retail Operations Provided exceptional customer support in a fast-paced retail environment, ensuring customer satisfaction and retention
Trained and mentored employees on customer service protocols and product knowledge
Managed cash transactions, including processing sales, returns, and balancing registers
Designed and maintained visual merchandising displays to increase customer engagement and drive sales
Utilized point-of-sale (POS) systems for transaction processing and inventory tracking
Inventory & Data Management Managed inventory levels, ensuring accurate stock counts and timely ordering of products
Performed data entry and maintained accurate records for sales, inventory, and customer interactions
Collaborated with team members to optimize inventory flow and sales processes
Leveraged data analysis tools to assess performance and improve sales strategies
Cybersecurity Analysis & Risk Management Conducted cybersecurity analysis to identify vulnerabilities and recommend mitigation strategies to safeguard sensitive data
Applied cybersecurity risk management techniques to assess, monitor, and reduce risks across networks and systems
Led incident response efforts to identify, contain, and resolve cybersecurity breaches
Managed security compliance efforts, ensuring adherence to industry standards and regulations (eg, GDPR, HIPAA, PCI DSS)
Threat Analysis & Protection Analyzed and assessed network security threats, implementing proactive strategies to protect systems and data
Installed, configured, and maintained firewalls and endpoint protection software to prevent unauthorized access
Monitored and analyzed malware activity, applying remediation measures to safeguard systems from infections
Led phishing awareness training programs to reduce vulnerability to social engineering attacks
Conducted digital forensics to investigate security breaches and recover critical evidence
Technical Skills & System Administration Performed technical troubleshooting of hardware and software issues, ensuring minimal downtime for operations
Administered systems and networks, ensuring optimal performance and security through regular monitoring and updates
Installed and configured cybersecurity software to protect against viruses, malware, and unauthorized access
Applied encryption techniques to protect sensitive data and ensure secure communications
Managed database security protocols to ensure the integrity and confidentiality of stored information
Problem Solving & Analytical Skills Demonstrated exceptional problem-solving abilities, addressing complex issues and finding effective solutions
Conducted thorough analysis of data to identify trends, opportunities for improvement, and potential risks
Applied analytical skills to develop actionable recommendations for improving both operational and security processes
Certification
Rutgers University Bootcamp Certification Issued by: Rutgers University Date Earned: March, 2025 Key Skills: Practical skills in IT, cybersecurity, networking, and hands-on experience with real-world projects. This program covered topics such as security analysis, risk management, incident response, and network security.
Credential ID 136687237
Affiliations
Completed Rutgers Cybersecurity Bootcamp, gaining hands-on experience in network defense, risk assessment, and security operations.
Earned CompTIA certification, demonstrating proficiency in cybersecurity fundamentals and best practices.
Provided technical support and troubleshooting solutions in a retail sales environment, enhancing customer experience and system efficiency.
Engaged in continuous learning through cybersecurity workshops, online courses, and industry research to stay updated on emerging threats and security trends.
Participated in cybersecurity-related projects, including simulated threat analysis and incident response exercises.