Alexa Kwon
Grantville
Summary
Experienced in managing high-stakes dispatch operations with experience in telecommunications, crisis management, and data entry. Proven track record in ensuring safety compliance and optimizing response times through effective teamwork and problem-solving skills. Eager to contribute as a Communications Dispatcher, leveraging strong communication and critical thinking abilities to enhance service efficiency.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Wings & Things Restaurant
01.2026 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely order delivery.
- Trained new servers on menu items, service standards, and restaurant procedures.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Dispatcher / Office Assistant
Parkers Towing
03.2024 - 02.2026
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Developed and maintained strong working relationships with customers to ensure customer satisfaction.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
911 Dispatcher
Meriwether County E911
09.2023 - 04.2024
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Machine Operator
WY Industries
02.2023 - 09.2023
- Complied with company and OSHA safety rules and regulations.
- Operated machining equipment safely with team of operators.
- Worked in team of technicians in quickly changing environment, adhering to all safety protocols and company processes.
- Promoted waste reduction by identifying opportunities for recycling or reusing excess materials from the injection molding process.
Kitchen Staff Member
Texas Roadhouse
06.2022 - 05.2023
- Performed tasks satisfactorily under strict time constraints and high stress environments.
- Followed sanitation and food safety standards to prevent illnesses.
- Trained new staff in kitchen operations, procedures and food prep standards.
- Responded promptly to issues with customers and food preparation.
- Learned other teammates' work tasks to train as backup.
Clerk
The Ups Store
05.2021 - 06.2022
- Compared identifying information and counted items in incoming shipments to verify information against bills of ladings, packing lists and invoices.
- Completed data entry tasks with strong focus on accuracy and data integrity.
- Adhered to established data security protocols to safeguard company and customer information.
- Communicated with customers and employees to disseminate or explain information and address complaints.
Education
High School -
Newnan High School
Newnan, Georgia05.2023
Skills
- Strong work ethic
- Active listening
- Critical thinking
- Typing speed
- Exceptional customer service
- Works Well Under Pressure
Timeline
Server/Bartender
Wings & Things Restaurant
01.2026 - Current
Dispatcher / Office Assistant
Parkers Towing
03.2024 - 02.2026
911 Dispatcher
Meriwether County E911
09.2023 - 04.2024
Machine Operator
WY Industries
02.2023 - 09.2023
Kitchen Staff Member
Texas Roadhouse
06.2022 - 05.2023
Clerk
The Ups Store
05.2021 - 06.2022
High School -
Newnan High School