Alexa Loeffler
General Manager
Chandler,AZ
Summary
General Manager with expertise in financial management and operations compliance. Proven track record in enhancing customer service and implementing business strategies that drive growth. Proficient in optimizing daily operations and financial performance, resulting in increased productivity and team collaboration. Committed to achieving measurable results and fostering a positive work environment.
Overview
17
17
years of professional experience
Work History
General Manager
Over Easy
Chandler, Arizona
09.2023 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Established and maintained effective communication with staff members to ensure efficient operations.
General Manager
Tia Rosa's
Gilbert, Arizona
11.2019 - 08.2023
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling catering parties.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
General Manager
Rosati's Pizza
Chandler, Arizona
07.2008 - 11.2019
- Directed all aspects of business operations to ensure optimal performance and growth.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Education
Dental Assistant - Dental Hygiene
Carrington College
Mesa, AZ07-2010
Skills
- Financial management
- Operations compliance
- Revenue generation
- Customer service
- Staff scheduling
- Business strategy
- Team collaboration
- Problem solving
- Employee recognition
- Effective communication
- Time management
- Budgeting and cost control
- Training and development
Accomplishments
- Achieved recognition as the first General Manager to maintain highest 5 star Yelp/Google reviews month-over-month at Over Easy, setting a company benchmark for guest satisfaction.
- Honored with the Positive Vibes, Positive Impact award from ownership for outstanding leadership, team motivation, and cultivating a welcoming, guest-focused culture.
- Consistently improved customer retention and repeat business by fostering excellent service standards and ensuring memorable dining experience.
Technical Skills & Systems
- POS Systems: Aloha, Toast
- Restaurant Management Software for staff scheduling, task management, inventory, P & L reports: R365, Jolt
References
References available upon request.
Timeline
General Manager
Over Easy
09.2023 - Current
General Manager
Tia Rosa's
11.2019 - 08.2023
General Manager
Rosati's Pizza
07.2008 - 11.2019
Dental Assistant - Dental Hygiene
Carrington College
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