Alexa Lonsdale

Enterprise Mobility

01.2017 - Current

Collaborated with stakeholders to identify areas for operational and revenue improvement and cost reduction initiatives.
Led cross-functional teams to enhance operational efficiency across multiple locations.
Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
Developed training programs elevating staff performance and improving customer service standards.
Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Streamlined processes resulting in improved service delivery times and increased customer satisfaction.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.