ALEXA L. VALENTIN
Summary
Results-driven Retail professional with over 10+ years of experience as an Assistant Manager. Skilled in multitasking and supporting various departments to enhance customer service and streamline operations. Demonstrates strong leadership and team-building abilities, fostering collaboration to meet quality and service goals. Proficient in problem-solving and conflict resolution, ensuring efficient handling of customer inquiries.
Overview
13
13
years of professional experience
Work History
Shift Lead Manager
Walgreens
Waterbury
09.2024 - 09.2025
- Maintained high performance levels by successfully training, monitoring, and motivating shift employees.
- Organized schedules and delegated assignments based on employee knowledge and strengths.
- Coordinated store operations by managing opening and closing tasks, enhancing security and operational readiness.
- Uphold strict safety and security standards to protect consumers and assets.
- Oversaw facility cleaning, maintenance, and repairs to ensure a safe and welcoming environment.
- Supported pharmacy operations by assisting staff with daily tasks, contributing to improved customer satisfaction.
ASSISTANT MANAGER/KEYHOLDER
Piercing Pagoda
Waterbury
01.2015 - 07.2021
- Assisted manager in organizing and implementing strategies to enhance store operations.
- Trained sales associates to monitor inventory and order merchandise based on demand trends.
CNA Supervisor
HOMECARE/PRIVATE DUTY
Bristol
01.2014 - 06.2016
- Supervised daily activities of certified nursing assistants in homecare settings.
- Trained new staff on best practices and safety protocols for patient care.
- Coordinated patient care plans with healthcare team and family members.
- Ensured a safe and healthy environment while providing emotional and psychological support to clients and their families.
- Supported clients in maintaining personal hygiene to promote well-being.
Cashier
ALDI
Southington
01.2013 - 05.2016
- Operated cash register at busy retail location.
- Multitasked across departments while managing register operations to enhance customer service.
- Bailed products and operated palette jacks to efficiently move and unload pallets before store opening.
- Organized food items by expiration dates to ensure freshness and compliance with store standards.
- Worked as a cashier.
- Making bails, certified to use palette jacks to move and unload several pallets before the store opened.
- Organizing food by dates old and new.
- Responsible to sweep, mop, push forward all food items to be neat before closing.
- Completing a safe drop at the end of the shift.
Education
High School Diploma -
Wilby High School
Waterbury, CTCosmetology -
Dolce Academy
Waterbury, CTSkills
- Staff management
- Staff scheduling
- Leadership
- Time Management
- Team motivation
- Motivation techniques
- Effective Communication
- Collaboration
- Critical Thinking
- Reliable
- Consistency
Languages
- Spanish
- English
- Spanish
Timeline
Shift Lead Manager
Walgreens
09.2024 - 09.2025
ASSISTANT MANAGER/KEYHOLDER
Piercing Pagoda
01.2015 - 07.2021
CNA Supervisor
HOMECARE/PRIVATE DUTY
01.2014 - 06.2016
Cashier
ALDI
01.2013 - 05.2016
High School Diploma -
Wilby High School
Cosmetology -
Dolce Academy