Alexa Mauk

• Supported planning and coordination of Ecological Restoration Institute associated activities.
• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Managed both digital and physical filing systems and retrieved documents as required.
• Managed personal purchasing card for the Institute and reconciliation of all purchases.
• Transferred and directed phone calls, guests and mail to correct staff members.
• Managed Travel cases and travel bookings for staff/faculty.
• Completed Grant transfers within the department.
• Manage mileage logs for department fleet vehicles. Complete mileage and fuel transfers for fleet vehicles monthly.
• Led hiring committee for additional Program Assistant, as well as completing the onboarding process.
• Training of other staff members on department processes.

Entomology Lab

• Collaborated with other researchers in developing study designs, methods, and tools for data collection.
• Worked on multiple research projects simultaneously while ensuring accurate record keeping.
• Assisted in the design and implementation of experimental protocols.
• Maintained sheets containing valuable data for various projects.
• Cleaned and prepared lab equipment for solutions, specimens and samples.
• Inspected small specimens under a microscope.

• Answered customer questions about hours, seating and menu information.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Conducted dining room and server checks to assess readiness for expected customer loads.

• Led customer service and patron engagement by overseeing lifeguarding operations, education, and program coordination
• Oversaw enforcement of local, state, and federal guidelines mandating recreational safety
• Led all emergency responses for life-threatening cases involving water rescue, injury, or health concern
• Monitored the swim area of Boulder Reservoir to observe participants and determine individuals in need of assistance
• Provided correct information to patrons with questions about the Boulder Reservoir
• Applied training during the operation of the gator golf cart and jet skis
• Completed proper paperwork on daily activities going on at the swim beach
• Worked special events at the Boulder Reservoir including the Ironman Triathlon.

• Used POS system to complete sales and process customer transactions
• Interacted with customers, providing information and top-notch customer service
• Handled cash and credit transactions, giving correct change and processing orders
• Helped maintain clean, orderly work environment
• Shelved and stocked products in appropriate locations
• Assisted with loading and unloading trucks to receive merchandise
• Resolved customer issues using listening skills, professional attitude, and problem-solving techniques
• Collaborated with team members and cross-trained employees in different positions and departments.

• Delivered fast, friendly service with knowledgeable support for wide-ranging questions about ice cream options
• Used downtime productively by cleaning counters, making waffle cones, and organizing supplies
• Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits.