Pamela Deffee
Daly City,CA
Summary
Dependable professional bringing many years of experience in settings delivering exceptional administrative and operational support. Knowledgeable about program operations, procedures, and regulatory requirements. Coordinate smooth daily actions to optimize program activities. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I will add my own personal experience in Recovery for 14 yrs and incarceration, and how it is an asset to understand the specific population.
Overview
9
9
years of professional experience
Work History
Program Assistant
Saint Vincent De Paul Society
San Francisco, CA
03.2024 - Current
- Collaborated with other departments to ensure smooth delivery of services for program participants.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Provided technical assistance to program participants by responding to inquiries via phone or email.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Invoicing
- Ensured compliance with organizational policies and procedures while administering programs.
- Coordinated logistics for activities and events.
- Scheduled and coordinated meetings and travel arrangements for staff.
- Identified risk factors that could lead to further injuries or illness in trauma patients.
- Responded quickly and calmly in high-pressure environments when treating critically injured trauma victims.
Lead Front Desk Clerk
Tenderloin Neighborhood Development Corporation
San Francisco, CA
09.2018 - 02.2023
- Provided training to new front desk clerks on policies and procedures as well as use of computer systems and software applications related to the job duties.
- Maintained strict confidentiality of sensitive guest information according to company policy.
- Tracked inventory of office supplies, and maintenance supplies.
- Answered inquiries from tenants regarding residential services, local attractions, and directions.
- Handled incoming calls from General Manager Social services requiring assistance or information about open rentals
- Processed payments for guest bills using cash registers and credit card machines.
- Ensured that front desk area was clean and organized at all times.
- Monitored security cameras located throughout the lobby area to ensure safety of tenants visitors and employees.
- Working with Homeless population and having stable housing available
Warehouse Administrative Assistant
Healthright360
San Francisco, CA
07.2021 - 02.2022
- Assisted in coordinating the maintenance of warehouse equipment.
- Managed incoming and outgoing shipments.
- Prepared reports related to warehouse operations.
- Performed data entry into the company's database system.
- Inspected products for quality control purposes prior to shipment or storage.
- Scheduled deliveries of goods from suppliers to customers according to established procedures.
- Monitored stock levels and notified management when necessary.
- Managed daily correspondence between internal departments and external clients.
- Organized warehouse documents and files.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Desk Clerk
Civic center Motel Navigation ll
San Francisco, CA
01.2016 - 09.2018
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of clients to accomplish goals and address issues related to our services.
- Detecting emergency situations
- Documenting Incidents
- Remain focused and carry through with Support for others
Education
GED -
Santa Cruz Adult School
Santa Cruz, CA07-1977
Skills
- Flexible and Adaptable
- Cultural Awareness
- Conflict Resolution
- Critical Thinking
- Social Perceptiveness
- Problem-Solving
- Calm Under Pressure
- Creative Problem-Solving
- Driven and Outgoing
- Administrative Support
- Program Administration
Affiliations
- I really enjoy Hiking and riding bikes for fun and travel
Languages
Spanish
Limited
Native
Native/ Bilingual
Custom
- I do volunteer for recovery events as much as possible I have 14 years in recovery but took me over 30 years to get it in and out of prison but it was all worth it
References
References available upon request.
Timeline
Program Assistant
Saint Vincent De Paul Society
03.2024 - Current
Warehouse Administrative Assistant
Healthright360
07.2021 - 02.2022
Lead Front Desk Clerk
Tenderloin Neighborhood Development Corporation
09.2018 - 02.2023
Desk Clerk
Civic center Motel Navigation ll
01.2016 - 09.2018
GED -
Santa Cruz Adult School
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