Alexa Mayer
Cleveland,OH
Summary
Driven professional with a strong background in client relations and customer service at Metropolitan Veterinary Hospital and other esteemed institutions. Excelled in team collaboration and efficient time management. Skilled in computer applications and adept at fostering positive client experiences, demonstrating a proven track record of achieving results through effective communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Client Liaison- Surgery Department
Metropolitan Veterinary Hospital
Akron, OH
06.2020 - Current
- Relay the Doctors responses to clients via phone call or by email.
- Answer any questions/concerns clients may have regarding their pet.
- Document detailed records of all client interactions, allowing for easy reference when addressing future needs or concerns.
- Checking emails and voicemails throughout the day and inputting that information into the clients/patients chart.
Veterinary Assistant
Uniontown Veterinary Clinic
Uniontown, OH
11.2019 - 06.2020
- Patient care by assisting veterinarians with examinations and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient.
- Provided customer support to clients, answering questions and addressing concerns.
Receptionist
Allstate
Jacksonville, NC
07.2018 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered the phone promptly and directed incoming calls to correct employees.
- Kept reception area clean and neat.
- Handled cash transactions and maintained sales and payments records accurately.
Veterinary Receptionist
Jacksonville Animal Hospital
Jacksonville, NC
05.2017 - 07.2018
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
Education
Certification - Veterinary Assistant
Auburn University-Montgomery
Montgomery, AL2018
Skills
- Customer service
- Client Relations
- Teamwork and Collaboration
- Efficient in time management
- Outbound Calling
- Computer Skills
Timeline
Client Liaison- Surgery Department
Metropolitan Veterinary Hospital
06.2020 - Current
Veterinary Assistant
Uniontown Veterinary Clinic
11.2019 - 06.2020
Receptionist
Allstate
07.2018 - 09.2019
Veterinary Receptionist
Jacksonville Animal Hospital
05.2017 - 07.2018
Certification - Veterinary Assistant
Auburn University-Montgomery