Madeline Ergle
Hammond,LA
Summary
Detail-oriented Procedure Scheduler with experience coordinating surgical cases, managing insurance authorizations, and supporting clinical operations. Skilled in communication with physicians, vendors, patients, and legal/insurance professionals to ensure seamless scheduling and case management. Proven ability to manage multiple priorities in fast-paced medical environments.
Hardworking Worker known for high productivity and efficient task completion. Possess specialized skills in time management, quality control, and safety compliance. Excel in teamwork, communication, and adaptability, ensuring smooth operation and project success.
Overview
18
18
years of professional experience
Work History
Workers Compensation Liaison, Surgery Scheduling
Paradigm Health System
Lacombe, LA
09.2019 - Current
- Verify patient insurance coverage and obtain prior authorizations for surgical procedures
- Coordinate required medical clearances to ensure patients are prepared for surgery
- Schedule surgical procedures, pre-operative, and post-operative appointments, including physician consultations when needed
- Prepare and distribute surgical packets to patients and medical staff
- Communicate with medical device representatives (Arthrex, Zimmer, Synthes) to coordinate surgical case needs
- Create and deliver imaging discs to surgical facilities in a timely manner
- Manage distribution and sales of cold therapy devices (ICE Man units) for procedures such as total knee arthroplasty (TKA) and ACL surgeries
- Maintain inventory levels of ICE Man units across multiple office locations
- Coordinate deliveries to surgical centers to support efficient procedural workflow
- Documented patient information accurately in electronic health records system.
- Scheduled surgeries by coordinating with surgeons and medical staff.
- Managed patient records using electronic health record systems.
- Communicated with patients about surgery details and preparation instructions.
- Coordinated insurance authorizations and verified coverage for procedures.
- Assisted in training new staff on scheduling protocols and systems.
- Maintained accurate appointment calendars for multiple surgical teams.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
IV Pharmacy Technician
North Oaks Medical Center
Hammond, LA
01.2011 - 08.2015
- Compounded sterile IV medications following established protocols and safety standards.
- Prepared and labeled intravenous solutions for patient administration in a timely manner.
- Maintained inventory of pharmaceutical supplies ensuring availability and compliance.
- Assisted pharmacists in verifying prescriptions and medication orders for accuracy.
- Adhered to infection control practices during all pharmacy operations and processes.
- Monitored expiration dates on all supplies used in compounding and restocked when necessary.
- Calculated dosages for intravenous medications according to physician orders.
Pharmacy Technician
Target Pharmacy
Hammond, LA
01.2008 - 04.2013
- Processed prescription orders accurately and efficiently for patient fulfillment.
- Assisted pharmacists in preparing medications and maintaining inventory levels.
- Educated customers on medication usage and potential side effects.
- Managed prescription transfers between pharmacies to ensure continuity of care.
- Operated pharmacy software to input data and retrieve patient information securely.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Education
Associates Degree - Massage Therapy
Stanford Brown College
Troy, ILGreenville High School
Greenville , ILSkills
- Surgery Scheduling & Coordination
- Insurance Verification & Prior Authorizations
- Patient Pre-Op & Post-Op Coordination
- Medical Documentation & Packet Preparation
- Vendor & Medical Rep Communication
- Inventory Management
- Multitasking & Organization
- Patient Communication & Support
- Attention to detail
- Effective communication
- Time management
- Team collaboration
- Training new staff
- Customer service
Additional Experience And Involvement
- Sunshine Committee at Paradigm
- Stable and Coop Boutique
- Ms. Madi Mulberry's Thrift
Timeline
Workers Compensation Liaison, Surgery Scheduling
Paradigm Health System
09.2019 - Current
IV Pharmacy Technician
North Oaks Medical Center
01.2011 - 08.2015
Pharmacy Technician
Target Pharmacy
01.2008 - 04.2013
Associates Degree - Massage Therapy
Stanford Brown College
Greenville High School