Open To Work
SHAWN TRICE
Experienced Surgery, Clinical Coordinator
Columbus ,OH
Work Preference
Summary
Proactive and Detail-oriented professional with over 20 years of health care experience, adept at managing and scheduling complex surgical cases with a focus on enhancing patient and family experience through exceptional customer service. Skilled in resolving scheduling conflicts while optimizing workflows and communication between consumers and providers to improve operational efficiency while strictly maintaining HIPAA compliance. Efficient in administrative support ensuring Outlook calendars Surgeons Known for exceptional attention to detail and strong communication skills, contributing to improved appointment accuracy and streamlined clinic operations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Clinic Scheduler/Surgery Scheduling Coordinator
Nationwide Children's Hospital
Columbus, OH
07.2024 - 03.2026
- Coordinated scheduling with Gastroenterology clinic providers, enhancing appointment accuracy and workflow efficiency.
- Managed Providers' Outlook calendars to ensure accurate scheduling and minimize conflicts.
- Scheduled patient appointments using electronic health record systems.
- Coordinated communication between patients and healthcare providers.
- Maintained up-to-date records of all scheduled surgeries and related information.
- Conducted daily outreach to schedule surgeries, including reminders and emergency cases.
- Understood surgical procedures to maintain an efficient surgical schedule.
- Resolved scheduling conflicts to optimize clinic workflow and improve patient experience.
- Responded to telephonic and email inquiries regarding surgical times and appointments.
- Assisted patients with documentation and sign-in processes for surgical procedures.
- Assisted patients with scheduling appointments over the phone and in person.
- Responded promptly to inquiries from patients and other healthcare professionals via telephone or email.
- Provided exceptional customer service to enhance patient experience.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
- Utilized EMR systems to enter new patient data, update existing records, schedule follow-up visits.
- Managed surgical inventory and scheduled necessary equipment.
- Coordinated with medical staff to determine availability for appointments.
Surgery Scheduling/Data Coordinator
Le Bonheur Children's Hospital
Memphis, TN
12.2023 - 07.2024
- Expertly managed planning, scheduling and coordination of outpatient and Inpatient surgical procedures.
- Scheduled surgeries, managed pre-certifications, and verified insurance coverage to ensure seamless patient transitions.
- Coordinated surgery setups for pediatric surgeons across Methodist health care system, ensuring efficient operational flow and timely procedures.
- Maintained accurate, up-to-date records of scheduled surgeries, ensuring critical information was easily accessible for staff and improving patient care.
- Verified availability of equipment and supplies for scheduled surgeries to prevent delays.
- Coordinated patient care procedures through telephone communications and direct patient contact for hospital-based exams and procedures.
- Completes patients' medical and/or insurance file from initial interview and distributes files as specified in departmental policies and procedures.
- Reviews and maintains patient care information.
- Supported team operations by completing various job functions that facilitated seamless collaboration and service delivery.
Surgery Scheduling Coordinator
Nationwide Children's Hospital
Columbus, OH
04.2022 - 06.2023
- Scheduled surgeries, managed pre-certifications, and verified insurance coverage, ensuring timely procedures for optimal patient care.
- Coordinated with surgery centers and operating rooms to facilitate efficient surgical setups for pediatric surgeons.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided documentation.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered phone calls and messages for physicians in pediatric medical facility, scheduling appointments and handling patient inquiries.
- Managed patient referrals to specialists, ensuring timely care and follow-up. with insurance and medical specialists, documenting details in patient charts.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Organized patient files and streamlined operations, improving accessibility and enhancing workflow efficiency.
- Maintained filing systems to ensure easy access to important documents.
- Facilitated communication between departments to ensure smooth operations.
Therapy Coordinator/Administrative Assistant
Ohio Health Rehabilitation Hospital
Columbus, OH
03.2018 - 04.2022
- Coordinated daily patient schedules for 45 physical, occupational, and speech therapists to ensure therapy hours were met.
- Led Occupational, Physical, and Speech therapists and rehab assistants in delivering quality and timely patient therapy care.
- Worked directly with patients to deliver quality therapy for physical, Occupational and Speech needs.
- Resolved issues with patient therapy care by coordinating communication between patients, staff, doctors, and case managers.
- Trained therapy staff on correct procedures to enhance patient care effectiveness.
- Resolved scheduling conflicts promptly among physicians, nurses, case managers and other healthcare employees to keep workflow on task.
- Facilitated weekly department head meetings to review current census, admissions, discharges, and Medicaid applications for residents.
STNA
Select Specialty hospital
Columbus, OH
05.2013 - 03.2018
- Delivered personal care for patients, including bathing with basin-less products, oral hygiene, feeding, and hair care, enhancing comfort and dignity.
- Responded to patient calls promptly, delivering timely services that contributed to overall physical well-being.
- Conducted hourly patient rounds to monitor health and provide support.
- Facilitated patient transport to treatment centers, ensuring safe movement on and off stretchers and wheelchairs.
- Sanitized instruments and equipment, including bedpans, urinals, and wheelchairs, maintaining a hygienic environment.
- Keeping the patient's rooms in clean and orderly condition, including making beds.
- Maintained unit stock levels of supplies and equipment.
CNA
ST. Joseph Hospital
Fort Wayne, IN
06.2010 - 05.2013
- Collects and records patient data, including vital signs, height, weight, oxygen saturation, intake/output, and calorie counts, reporting findings to the RN.
- Collects urine and stool samples and performs blood glucose monitoring via finger sticks, documenting and reporting results to the RN.
- Supported patients with meals, feeding, bathing, grooming, and elimination assistance to enhance comfort and promote dignity.
- Assisted nursing staff in delivering patient care, performing delegated basic services, and maintaining a clean, safe, organized environment.
- Maintained a safe environment for patients and staff by adhering to infection control and safety protocols, including proper use of personal protective equipment (PPE).
- Enhances the patient experience by engaging in evidence-based best practices, including safety rounding and using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You).
- Communicated patient information to care team, adapting to changes while maintaining professionalism in all interactions.
- Participated in performance improvement initiatives and risk management reporting to ensure compliance with National Patient Safety Goals and Core Measures.
- Adhered to all organizational policies and standards to maintain compliance and safety.
CNA
Parkview Hospital
Fort Wayne, IN
04.2001 - 06.2010
- Monitored and documented vital signs and fluid intake/output to support patient health assessments and care plans.
- Assisted patients with daily personal hygiene by bathing, dressing, and changing their clothing.
- Turned and repositioned bedfast patients, alone or with assistance, to prevent bedsores.
- Instructed patients with mental disabilities, such as Alzheimer's or Parkinson's disease, in completing therapeutic exercises to enhance their physical abilities.
- Collaborated with physical, occupational, and speech therapists to support patients recovering from injuries and facilitate their return to the workforce.
- Served and collected food trays and fed patients requiring help.
- Transported patients between treatment areas and cleaned treatment rooms while maintaining equipment.
- Prepared patients for examinations and treatments by draping them appropriately and assisting with instruments and lighting adjustments.
- Cleaned, sterilized, and organized dressing packs and treatment trays to meet health standards.
Education
Associate of Science - Health Information Technology
Brown Mackie College
Fort Wayne, IN06-2007
Associate of Science -
OHIO SCHOOL OF PHLEBOTMY
Columbus, OH02-2016
Skills
- History collection
- Medical scheduling
- Surgery scheduling
- Workflow optimization
- EMR systems management
- ICD-10 coding
- Administrative Calendar management
- Meeting coordination
- Organizational leadership
- Cross-functional teamwork
- Conflict resolution
- Patient history collection
- Administrative support
- Multi-line phone operation
- Time management
- Workflow planning
- Patient data management
- Communication skills
- Patient care coordination
- Customer relationship management
- Compliance adherence
- Electronic health records documentation
- Health insurance verification
- Appointment coordination
- Insurance pre-certifications
Certification
- CNA
- CPR Certification AHA
- State Tested Nursing Assistant
- AED Certification
- BLS Certification
Military Service
United States Army, United States, E3
Timeline
Clinic Scheduler/Surgery Scheduling Coordinator
Nationwide Children's Hospital
07.2024 - 03.2026
Surgery Scheduling/Data Coordinator
Le Bonheur Children's Hospital
12.2023 - 07.2024
Surgery Scheduling Coordinator
Nationwide Children's Hospital
04.2022 - 06.2023
Therapy Coordinator/Administrative Assistant
Ohio Health Rehabilitation Hospital
03.2018 - 04.2022
STNA
Select Specialty hospital
05.2013 - 03.2018
CNA
ST. Joseph Hospital
06.2010 - 05.2013
CNA
Parkview Hospital
04.2001 - 06.2010
Associate of Science - Health Information Technology
Brown Mackie College
Associate of Science -
OHIO SCHOOL OF PHLEBOTMY