Dayaunna Givens
Hazelwood
Summary
Dedicated and detail- oriented healthcare administrative professional with extensive experience in front desk operations, surgery scheduling, insurance authorization, and clinical support within hospital and specialty clinic settings. Proficient in Epic Hyperspace, MyChart, patient intake, and high- volume phone management. Skilled at coordinating communication between providers, patients, and Insurance carriers while maintaining HIPPA compliance. Recognized for professionalism, efficiency, and compassionate patient care.
Overview
2027
2027
years of professional experience
Work History
Surgery Scheduling Coordinator
Mercy Hospital St. Louis
03.2023 - Current
- Coordinated surgical schedules to optimize operating room utilization and minimize patient wait times.
- Managed communication between surgeons, nurses, and patients to ensure seamless scheduling processes.
- Implemented electronic scheduling system improvements to enhance accuracy and efficiency in appointment management.
- Implemented training programs for new staff, focusing on scheduling software utilization and optimal patient coordination techniques within surgical departments.
- Developed and maintained relationships with medical staff to facilitate timely updates on surgery schedules and changes.
- Assisted in the preparation of pre-operative documentation, ensuring compliance with hospital policies and procedures.
- Monitored daily surgical schedules to identify potential conflicts and proactively resolve issues before they arise.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
Medical Assistant
Mercy Hospital St. Louis
03.2023 - Current
- Assisted healthcare providers with patient examinations and procedures to ensure efficient workflow.
- Coordinated patient scheduling and managed appointment reminders to enhance patient attendance rates.
- Maintained accurate patient records using electronic health record (EHR) systems to support clinical documentation.
- Provided education on treatment plans and medication adherence, improving patient understanding and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Direct Support Professional
Community Living
2022 - 2023
- Provided daily care and support to individuals with disabilities.
- Assisted with medication administration, feeding, toileting, and personal hygiene.
- Documented patient activities and progress using ISP data systems and T-Logs.
- Supported transportation and community engagement activities.
L1MA/ CNA
The Timbers/ Summit Villa
01.2021 - 01.2022
- Provided direct patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs, documenting changes to ensure patient safety and comfort.
- Collaborated with nursing staff to create individualized care plans for patients' needs.
- Educated patients and families on health management and wellness practices effectively.
- Assisted in administering medications under supervision, ensuring adherence to prescribed schedules.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Direct Support Professional
Alternative Community Training
2018 - 2021
- Delivered direct care services while promoting independence.
- Assisted with medication administration and personal care.
- Completed required documentation accurately and timely
- Monitored client progress and reported changes to healthcare professionals for timely interventions.
- Facilitated social integration by organizing community participation activities and events.
Education
Pharmacy Technician
Ultimate Medical Academy
Clearwater, FLNo Degree - Phlebotomy
Moberly Area Community College
Moberly, MO2018
Skills
- HIPAA compliance
- Surgery Scheduling & coordination
- Insurance verification & Prior Authorization
- Epic Hyperspace (EMR)
- MyChart Patient Portal
- Front Desk & Patient Intake Operations
- High-Volume Phone System
- Provider & Patient Communication
- Clinical Documentation
- Referral Management
- Procedure scheduling
Timeline
Surgery Scheduling Coordinator
Mercy Hospital St. Louis
03.2023 - Current
Medical Assistant
Mercy Hospital St. Louis
03.2023 - Current
L1MA/ CNA
The Timbers/ Summit Villa
01.2021 - 01.2022
Direct Support Professional
Community Living
2022 - 2023
Direct Support Professional
Alternative Community Training
2018 - 2021
Pharmacy Technician
Ultimate Medical Academy
No Degree - Phlebotomy
Moberly Area Community College