Alexa Merla
Laredo,TX
Summary
Skilled Animal Care Technician and Administrative Assistant at Laredo Animal Protective Society, adept in animal handling and customer service. Elevated team competency through training, enhanced public engagement, and streamlined adoption processes. Demonstrated excellence in safety protocols and compassionate animal care, significantly improving animal welfare and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Animal Care Technician
Laredo Animal Protective Society
08.2023 - Current
- Provided the daily enrichment, cleaning, and sanitizing of kennels along with associated equipment.
- Maintained inventory of animals, equipment and supplies.
- Screened animals for disposition and completed animal profiles.
- Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
- Restrained animals safely during vaccinations, exams and procedures.
- Provided compassionate care to animals by giving attention, grooming, and socialization opportunities.
- Administered vaccinations and medications as directed to maintain health of dogs in the shelter.
- Conducted thorough intake assessments for new arrivals.
- Increased public engagement by organizing and participating in community outreach events.
- Documented animals' weight, size and condition in computer system for review by management.
- Trained new staff and volunteers on animal care protocols, elevating overall team competency.
- Assisted customers in finding their forever pet.
Administrative Assistant
Laredo Animal Protective Society
08.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Conducted pet outcomes, including processing adoptions, return to owner, fostering, etc.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and provided support to managements and animal care specialists as assigned.
Education
High School Diploma -
John B Alexander High School
Laredo, TX05.2022
Skills
- Animal handling
- Customer service and assistance
- Safety protocols and procedures
- Kind customer engagement
- Strong work ethic
- Resourceful
- Organized
- Detail-oriented
- problem -solver
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Animal Care Technician
Laredo Animal Protective Society
08.2023 - Current
Administrative Assistant
Laredo Animal Protective Society
08.2023 - Current
High School Diploma -
John B Alexander High School
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