Daisy Morales

• De-escalate high-stress situations with professionalism, compassion, and effective communication—restoring trust with upset or frustrated customers.
• Consistently recognized as a Top Performer consecutively, even through system transitions and department changes.
• Build strong connections with customers and colleagues by communicating clearly, listening actively, and maintaining a solution-focused approach.
• Serve as a peer resource and informal leader—helping others navigate questions and processes when needed.

Party Coordinator / Team Member Chuck E. Cheese - Laredo, Texas (e.g., 2021–2022)

• Coordinated and led birthday parties, managing schedules,Supplies,li>Supplies, and ensuring a positive guest experience.

• Supervised a team of up to 4 staff members to deliver timely, well-executed events.

• Communicated effectively with clients and families to understand their needs and resolve issues quickly.

•Demonstrated leadership at a young age by stepping into a coordination role at 17.

• Balanced multiple responsibilities in a fast-paced environment while maintaining professionalism and enthusiasm.

•Ensured team was staffed, prepped, and ready—showing strong planning and adaptability.