Alexa Michaud
Boynton Beach,FL
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Skilled in safe food handling and guest engagement, adept at fostering positive relationships and upselling high-profit items.
Overview
7
7
years of professional experience
Work History
Server
First Watch
03.2018 - 03.2019
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Served food and beverages promptly with focused attention to customer needs.
Server
The Flying Iguana
11.2017 - 03.2018
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
North Beach Fish Camp
01.2015 - 11.2017
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Server
Shells Seafood Restaurant
08.2012 - 12.2015
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Associate of Arts - Nursing
Atlantic Technical College
Pompano Beach, FL09.2021
Skills
- Food inspection
- Table Setting
- Safe Food Handling
- Food Running
- Order Management
- Guest Engagement
- Food safety practices
- Relationship Management
- Wine service
- Strong Work Ethic
- Sales expertise
- Wine Pairings
- High-volume dining
- Food safety understanding
- Professional Appearance
Timeline
Server
First Watch
03.2018 - 03.2019
Server
The Flying Iguana
11.2017 - 03.2018
Server
North Beach Fish Camp
01.2015 - 11.2017
Server
Shells Seafood Restaurant
08.2012 - 12.2015
Associate of Arts - Nursing
Atlantic Technical College