Alexa Miller
Tampa
Summary
Results-oriented professional with extensive experience in fast-paced dining and retail environments. Known for exceptional interpersonal skills and a commitment to enhancing customer experiences, driving team success, and optimizing service operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Support (Virtual)
Amazon
Tampa
03.2021 - Current
- Serve as first point of contact for customer inquiries and concerns, Resolving product, payment, and technical issues utilizing CRM systems
Server
Anthony's Coal Fire Pizza
Brandon
01.2022 - 05.2026
- Provided attentive dining services, consistently increased guest check averages through suggestive selling and menu knowledge
- Cross-functional support in bar operations through stocking, prepping garnishes, and assisting during high-volume service
Retail Sales Associate
Target
Brandon
07.2017 - 12.2023
- Assisted customers in locating merchandise & handling inquiries promptly, Processed transactions using POS systems, Handled inventory, Replenished shelves, and Maintained visually appealing floor displays
Server, BOH Support
Stonewood Tavern Bar & Grill
Brandon
12.2018 - 03.2021
- Provided exceptional customer service in a fast-paced dining environment
- Cross-functional support in bar operations, including barback duties such as stocking, prepping garnishes, and supporting high-volume service
- Facilitated smooth line operations through prep and portion control for high-volume kitchen service, stocking stations for optimal flow during peak hours
Server, Take-out, BOH Support
Bonefish Grill
Brandon
06.2012 - 06.2017
- Delivered exceptional customer service, enhancing guest satisfaction in fast-paced dining environment
- Coordinated takeout logistics with kitchen staff, ensuring accurate order assembly, maintaining quality control, and providing seamless guest pickup experience
- Facilitated smooth line operations through prep and portion control for high-volume kitchen service, stocking stations for optimal flow during peak hours
Education
Associate of Arts - Communications
Hillsborough Community College
Tampa, FL06-2014
Skills
- Cross-functional training (FOH/BOH operations)
- Full-service dining operations
- Interpersonal communication
- Product/Menu proficiency
- Suggestive selling
- Team collaboration
- Conflict resolution
- POS/CRM systems
- Payment processing
- Inventory management
- Food preparation/ Mise en place
Certification
- CPR - Red Cross (cert. 2025-2027)
Timeline
Server
Anthony's Coal Fire Pizza
01.2022 - 05.2026
Customer Support (Virtual)
Amazon
03.2021 - Current
Server, BOH Support
Stonewood Tavern Bar & Grill
12.2018 - 03.2021
Retail Sales Associate
Target
07.2017 - 12.2023
Server, Take-out, BOH Support
Bonefish Grill
06.2012 - 06.2017
Associate of Arts - Communications
Hillsborough Community College