Alexa Monreal
Calumet City,IL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Understanding Patient Care Representative with a few years of experience working in patient services. Sound knowledge of medical billing, payment processing, and customer service practices. Maintains privacy and confidentiality of patients while providing first-rate customer service.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Marshall Medical Group
07.2022 - Current
- Responded to customer inquiries and complaints regarding medical billing issues.
- Verified patient information, including medical history and insurance coverage, to ensure accuracy of coding and billing.
- Investigated discrepancies in medical billing codes, patient information, and other data related to claims processing.
- Identified potential issues with medical billing processes prior to submission of claims.
Bill Collector
Malcolm S Gerald & Associates.
Chicago, IL
11.2014 - 08.2016
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Reviewed delinquent accounts for possible write-offs or legal action.
- Documented changes to customer accounts in accordance with established procedures.
- Maintained accurate records of collection efforts, including telephone conversations, letters sent, payments received and other related activities.
Education
High School Diploma -
Gurdon S. Hubbard High School
6200 S Hamlin Ave, Chicago, IL 6062905-2014
Skills
- Communication
- Dependability
- Analytical Problem Solving
- Discrepancy Reconciliation
- Creativity and Adaptability
- Multitasking and prioritization
Timeline
Customer Service Representative
Marshall Medical Group
07.2022 - Current
Bill Collector
Malcolm S Gerald & Associates.
11.2014 - 08.2016
High School Diploma -
Gurdon S. Hubbard High School
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