Alexa Moscoso
Summary
Customer-focused professional with 4+ years of experience providing exceptional customer service in fast-paced hospitality and retail environments. Strong communication,organizational,and problem-solving skills with a passion for creating positive customer experiences. Seeking to transition into a leasing consultant role.
Overview
4
4
years of professional experience
Work History
Server & Takeout
Colony Grill
Stamford, USA
11.2023 - Current
- Delivered exceptional service in a fast paced environment while assisting hundreds of guests weekly
- Handled incoming phone calls,answered questions and coordinated takeout orders with accuracy
- Resolved customer concerns professionally to maintain a positive guest experience
- Maintained accuracy while balancing multiple priorities during peak business hours
- Process cash and credit transactions accurately using POS system
Hostess
Yard House
Norwalk, USA
09.2022 - 08.2023
- Managed reservations, waitlists, and guest flow to ensure efficient operations
- Answered phone calls and assisted guests with questions and reservations
- Delivered a welcoming and professional first impression
- Resolved guest concerns quickly and professionally
Skills
- Customer service
- Organization
- Sales and Upselling
- Conflict resolution
- Time Management
- Cash handling
- Customer relationship management
- Fast-paced adaptability
Timeline
Server & Takeout
Colony Grill
11.2023 - Current
Hostess
Yard House
09.2022 - 08.2023