Alexa Murphy
Business Systems Analyst II
Austin,TX
Summary
Skilled Business Systems Analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed throughout career.
Overview
6
6
years of professional experience
Work History
Business Systems Analyst II
Mutual Of Omaha
12.2021 - Current
- Resolved malfunctions with systems and programs through troubleshooting.
- Tested and approved customer account management in regards to financial documentation and payments.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
Claims Analyst III
Mutual Of Omaha
04.2021 - 12.2021
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Worked closely with underwriting and legal teams to maintain optimum levels of communication to effectively and efficiently complete claims.
- Consistently met monthly productivity expectations for claim finalization
Claims Analyst II
Mutual Of Omaha
01.2020 - 04.2021
- Interacted with clients and employees, which helped cultivate positive working relationships.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to all issues.
- Consistently met production goals while answering customer calls.
Investigative Specialist
West Corporation
04.2017 - 08.2018
- Checked into potential license violations and permit concerns to isolate and remedy issues
- Completed polished reports outlining findings and corrective action recommendations
- Worked approximately 300 insurance accounts daily to verify coverage for members
Product Pacakging Supervisor
C2 Development
Ames, IA
09.2017 - 01.2020
- Assisted with quality and production process improvements to support new packaging initiatives.
- Supported new employees with training in proper stripping, packaging, inventory management and cleaning.
- Enhanced processes by pinpointing bottlenecks and working with site manager to resolve.
- Performed stretch assignments in evaluating current sales and identifying key areas of improvement.
Education
Bachelor's Degree of Science - Kinesiology
Iowa State University
Ames, IA2019
High School Diploma -
Abraham Lincoln High SchoolHigh School
Council Bluffs, Iowa06.2015
Skills
- JIRA
- SDLC
- User Acceptance Testing (UAT)
- Interpersonal Communication
- Solution Implementation
- Report Preparation
- Business Research and Analysis
Accomplishments
- Achieved modernization of insurance claims by introducing FINEOS to 100 claims analyst and counting.
- Provided training/consulting for new processing platform to 100 claims analysts and counting.
- Collaborated with team of 12 in the development and production of 3 new lighting products.
Timeline
Business Systems Analyst II
Mutual Of Omaha
12.2021 - Current
Claims Analyst III
Mutual Of Omaha
04.2021 - 12.2021
Claims Analyst II
Mutual Of Omaha
01.2020 - 04.2021
Product Pacakging Supervisor
C2 Development
09.2017 - 01.2020
Investigative Specialist
West Corporation
04.2017 - 08.2018
Bachelor's Degree of Science - Kinesiology
Iowa State University
High School Diploma -
Abraham Lincoln High SchoolHigh School