Pooja Rawat
North Attleborough,MA
Summary
Business Systems Analyst with 5+ years of experience improving system efficiency, reducing defects, and delivering high-quality technology solutions. Strong expertise in requirements gathering, system evaluation, cross-functional collaboration, and end-to-end implementation across enterprise platforms. Proven ability to enhance release quality, streamline processes, and support continuous improvement.
Overview
21
21
years of professional experience
Work History
Business Systems Analyst II
Caterpillar Financial Services Corporation
Remote
01.2022 - Current
- Led requirements gathering, logic reviews, and creation of user stories, FDDs, and test scripts supporting 50+ monthly and ad-hoc releases.
- Delivered global support for CapitalStream and integrations with Oracle EBS, Salesforce, and DocuSign; resolved 95% of issues within SLA.
- Designed SIT and UAT scenarios ensuring accurate implementation and achieving 12+ months of zero-rollback releases.
- Managed Azure DevOps and HP ALM for backlog, bugs, and sprint tracking, improving sprint predictability and delivery timelines.
- Oversaw ServiceNow queue operations, achieving 98% SLA compliance and reducing backlog through streamlined triage and resolution.
- Supported IAM audit reviews and access controls using SailPoint IdentityIQ
Analyst I
State Bank of India
Chicago, IL
09.2013 - 04.2014
- Acted as liaison between business and technical teams to define requirements for Finacle enhancements and defect fixes.
- Created workflows, UI mockups, user stories, and acceptance criteria to support system improvements.
- Handled SWIFT inquiries (MT103, MT202, MT199) and coordinated with correspondent banks to resolve discrepancies.
- Supported wire transfers, retail internet banking, and international payments with high accuracy and compliance.
- Verified customer information per AML/OFAC standards and improved user access turnaround time.
Accounts Payable/Receivable
Perfect Oil Company (Shell Franchise)
Skokie, IL
04.2013 - 09.2013
- Managed ACH, wire transfers, and high-volume transactions with 99% accuracy.
- Prepared monthly financial statements, P&L, and tax filings, improving reporting accuracy.
- Reconciled vendor accounts and strengthened financial controls.
- Oversaw inventory and stock management across multiple locations.
Banking / Telecom / Insurance
India
India
01.2005 - 01.2010
- Ensured KYC compliance, managed ATM operations, and supported regulatory adherence.
- Led store operations, forecasting, financial reporting, and customer service improvements.
- Streamlined daily operations to enhance productivity and turnaround times.
Education
MBA - Financial Management
Symbiosis Pune
IndiaMaster’s - Business Economics
Dr. Ambedkar University
IndiaBachelor of Commerce - undefined
Dr. Ambedkar University
IndiaSkills
- Business Analysis: Requirements Gathering, Gap/Impact Analysis, Process Optimization, Use Cases, Functional Documentation
- Testing: SIT, UAT, Test Scripts, Acceptance Criteria
- Tools: Azure DevOps, JIRA, HP ALM, Rally, MS Visio, Lucidchart, Balsamiq
- Enterprise Systems: CapitalStream, Oracle EBS, Salesforce, SailPoint IIQ, ServiceNow
- Technical: SQL, XML, JSON, HTML
- Methodologies: Agile/Scrum, Waterfall, SDLC
- Cross-functional collaboration
- Stakeholder relations
- Business process modeling
- Production support
Timeline
Business Systems Analyst II
Caterpillar Financial Services Corporation
01.2022 - Current
Analyst I
State Bank of India
09.2013 - 04.2014
Accounts Payable/Receivable
Perfect Oil Company (Shell Franchise)
04.2013 - 09.2013
Banking / Telecom / Insurance
India
01.2005 - 01.2010
Bachelor of Commerce - undefined
Dr. Ambedkar University
Master’s - Business Economics
Dr. Ambedkar University
MBA - Financial Management
Symbiosis Pune