Alexa Nethercutt
Summary
Organized Dining Room Attendant offering 3 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with a strong foundation of service industry expertise. Motivative with an engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experiences.
Overview
2
2
years of professional experience
Work History
Server Assistant
Carrabba's Italian Grill
09.2023 - Current
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
To-Go Specialist
Carrabba's Italian Grill
04.2022 - Current
- Bags and takes orders over phone/ seats customers to tables and cleans
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
Host
Carrabba's Italian Grill
04.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Associate of Arts - Environmental Science
Tallahassee Community College
Tallahassee, FL05.2028
High School Diploma -
Olympia High School
Orlando, FL01.2024
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Customer Service
- Hospitality service expertise
- Service prioritization
- Guest Relations Management
Accomplishments
· Received Principles award for 90 and higher in all classes 2 years in a row
· Selected out of whole student body to attend Girls State
-American Legion Auxiliaries program
- Intensive women in government camp
- 9 day program provided and teaching girls what government is like
-Mock government in action
- Panel of women in government
-Bill process
- Experienced debate on bills each of us created
Won First Place at Mainland Art Fair in the 3-D Art department (2023)
· Featured in the Orlando Museum of Art (2023)
· Received 3rd Place at Mainland Art Festival (2022)
Community Service
- 115 hours, Musterseed of Greater Orlando- Teen Volunteer Program helped organize donations
- Leadership Team did several events for the school, help set up for school events, toured new students or foreign exchange students, helped raise money for underprivileged people
- Odyssey of the Minds - helped set up and run scores for the program
Extracurricular Activities
- Leadership Team -Supervised small groups of volunteer at school and in community service events,
- 2021-2023 Basketball JV, Won MVP my second year
- 2020-2022 Basketball Varsity,
- 2023-2024 Bowling Varsity, Won an award for Heartbeat of the team, Won MVP my second year, Qualified for States
- 2022-2023 Ceramics Club, Vice President - help introduce students into a new art medium while raising money to give back to art programs
- 2023-2024 National Honors Society, Gave back to the community
- 2023-2024 Fashion Club, Creative thinking and organizing school events
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Server Assistant
Carrabba's Italian Grill
09.2023 - Current
To-Go Specialist
Carrabba's Italian Grill
04.2022 - Current
Host
Carrabba's Italian Grill
04.2022 - Current
Associate of Arts - Environmental Science
Tallahassee Community College
High School Diploma -
Olympia High School