Alexa Ornelas
Lompoc,CA
Summary
Attentive Teller with 6 years of experience in customer service. Personable communicator talented in building rapport with customers and upselling bank products and services. Careful to maintain client confidentiality and bank security standards.
Overview
8
8
years of professional experience
Work History
Branch Operations Coordinator
Wells Fargo
Santa Maria
08.2023 - 08.2024
- Trained new branch personnel on operational processes and procedures.
- Provided support to branch staff on operational matters.
- Monitored daily branch transactions, ensuring accuracy and completeness.
- Ensured that all documents are properly filed according to company policies and procedures.
- Handled incoming calls from customers seeking assistance or information about services offered by the bank.
- Verified cash by balancing cash drawers and maintaining cash count records.
Bank Teller
Wells Fargo
Lompoc, California
06.2021 - 08.2023
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Reconciled cash and checks against computer records at end of shift.
- Entered transactions into computer and issued customer receipts.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Welcomed customers and offered pleasant service during entire transaction.
Cashier
The Habit Burger and Grill
Lompoc, California
05.2016 - 06.2021
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Cabrillo High School
Lompoc, CA06.2017
Skills
- Fluent in Spanish
- Critical thinking
- Communication
- Problem resolution
- Customer service
- Reliable & trustworthy
- Friendly, positive attitude
- Team management
- Relationship building
- Teambuilding
- Good work ethic
Timeline
Branch Operations Coordinator
Wells Fargo
08.2023 - 08.2024
Bank Teller
Wells Fargo
06.2021 - 08.2023
Cashier
The Habit Burger and Grill
05.2016 - 06.2021
High School Diploma -
Cabrillo High School