Alexa Ortega
Bonita,CA
Summary
I am a college student at San Diego State University working towards my Liberal Studies degree. I am a dedicated full-time student working a part time job at Starbucks. I'm equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and continue gaining experience through communication and learning.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
06.2025 - Current
- Maintained cleanliness and organization of workstations and customer areas for optimal efficiency.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Ensured consistent product quality by conducting regular equipment maintenance and troubleshooting issues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Event Staff
San Diego State University
09.2024 - Current
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Ensured guest safety by monitoring venue capacity limits and adhering to safety protocols.
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities.
Teacher’s Aide
Olympic View Elementary
09.2022 - Current
- Inform students of activities we are looking over and answering any questions students may have.
- Facilitated small group activities to reinforce core concepts and improve student engagement.
- Providing support and guidance when students are learning new material.
- Worked alongside the teacher and provided help at any time.
- Supported classroom activities, tutoring, and reviewing work.
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
Data Entry
Proco Refrigeration Company
01.2021 - 08.2022
- Improved the accuracy of data entry, reducing errors and enhancing report quality.
- Ensured accurate data entry by meticulously reviewing and processing new account paperwork.
Education
Liberal Studies - Emphasis in Elementary Education
San Diego State University
San Diego, CA, United States08.2025
High School Diploma - undefined
Eastlake High School
Chula Vista, CA01.2022
Skills
- Communication
- Teamwork
- Problem-solving skills
- Responsible
- Knowledgeable on Microsoft 365 and Google Software
- Positive Attitude
- Organizational skills
- Able to keep a sanitized environment
- Cash handling
Accomplishments
- Achieved being on the Dean's list for four years in a row by obtaining a 3.5 GPA and above in my courses.
Certification
- CPR 2022-2024
- A-B-CPR & First Aid Certified
Timeline
Barista
Starbucks
06.2025 - Current
Event Staff
San Diego State University
09.2024 - Current
Teacher’s Aide
Olympic View Elementary
09.2022 - Current
Data Entry
Proco Refrigeration Company
01.2021 - 08.2022
High School Diploma - undefined
Eastlake High School
Liberal Studies - Emphasis in Elementary Education
San Diego State University